At a Glance
- Tasks: Lead onboarding for new clients and ensure smooth project delivery.
- Company: Join a market-leading business in Chepstow committed to customer service and sustainability.
- Benefits: Enjoy career growth opportunities, a supportive culture, and a focus on environmental impact.
- Why this job: Make a real difference while working in a dynamic, fast-paced environment with a strong team spirit.
- Qualifications: Experience in customer service and project management is essential; excellent communication skills required.
- Other info: Diversity is valued; applications from all backgrounds are encouraged.
The predicted salary is between 36000 - 60000 £ per year.
A fantastic opportunity has arisen for a dynamic, highly customer centric and engaging professional to join a successful, well-established, and market-leading business in Chepstow. The business has an immediate opening to add to their team to support new business wins. This appointment is critical in supporting the customer services, sales, and account management teams in ensuring that there is a seamless onboarding process for new client accounts (as well as those that are due for renewal).
The role is varied, very fast paced and will require a very high calibre candidate that thrives in a dynamic environment, who can juggle multiple priorities but always has the customer at the heart of everything they do and every action they take. It is essential therefore that you have experience in a customer service driven environment, have a good understanding of the onboarding process or start-up of new accounts (ie. understanding client specific requirements, contractual agreements, monitoring and managing key milestones on the run up to delivery and ensuring customers and key stakeholders in the business are kept fully updated on start-up progress) at every moment.
Whilst you may not know the products and services, each day the company works with businesses that are impacting the lives of millions of people in the UK. It is an ambitious, financially secure organisation, with a clear strategy to grow the UK service industry with an unrelenting desire to become an employer of choice. They truly see people as their biggest asset. To give you a feel for their ethics and commitment, the company achieved the PLATINUM level of Ecovadis positioning them among the Top 1% of the 125,000 companies assessed by Ecovadis, meaning a commitment to minimising environmental impact with their approach to use the circular economy model.
Reporting directly into the General Manager, you will have significant liaison and meetings with numerous departments and internal stakeholders such as the sales team, account managers, stores, operations and logistics. To be successful you will need to have natural confidence, possess exceptional interpersonal and communication skills, be highly organised, methodical and process driven, have great attention to detail and have gained experience as a Project Manager. Excellent IT skills will be required. You will be expected to carry out occasional customer site visits.
What will set you apart is your energy, desire to deliver results and seeing this as a chance to make a real positive impact in the business. For those that do, genuine career opportunities are available to move into account management, commercial or operational related roles.
If you are pro-active, resilient and self-motivated with a positive way of thinking, highly personable, diplomatic, professional and possess exceptional communication skills with a pragmatic, hands-on approach, get in touch ASAP! This is an exceptional opportunity to really make a positive mark within the team and there are genuine career prospects within this multi-national business.
For immediate consideration, send your CV without delay!
Barker Ross Group values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Contact Detail:
Barker Ross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager
✨Tip Number 1
Familiarise yourself with the onboarding process and customer service best practices. Understanding how to manage client expectations and communicate effectively with stakeholders will set you apart as a candidate who can hit the ground running.
✨Tip Number 2
Showcase your ability to juggle multiple priorities by preparing examples from your past experiences. Highlight situations where you successfully managed various tasks while keeping customer satisfaction at the forefront.
✨Tip Number 3
Research the company’s commitment to sustainability and their achievements, such as the Ecovadis Platinum level. Being knowledgeable about their values will demonstrate your genuine interest in the role and alignment with their mission.
✨Tip Number 4
Prepare to discuss your interpersonal and communication skills in detail. Think of specific instances where your diplomacy and professionalism made a significant impact on a project or client relationship.
We think you need these skills to ace Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and project management. Emphasise your ability to manage onboarding processes and your skills in liaising with various departments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer-centric roles. Mention specific examples of how you've successfully managed multiple priorities and delivered results in a fast-paced environment.
Highlight Relevant Skills: In your application, focus on key skills such as exceptional communication, organisation, and attention to detail. These are crucial for the Project Manager role and should be evident in your written application.
Show Enthusiasm for the Company: Research the company’s commitment to sustainability and its position in the market. Express your enthusiasm for joining a business that values its employees and aims to make a positive impact.
How to prepare for a job interview at Barker Ross
✨Showcase Your Customer-Centric Approach
Since the role is highly customer-focused, be prepared to discuss specific examples of how you've prioritised customer needs in previous projects. Highlight your ability to understand client requirements and ensure a seamless onboarding process.
✨Demonstrate Your Project Management Skills
Be ready to talk about your experience managing multiple priorities and key milestones. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your organisational skills.
✨Communicate Effectively
Exceptional communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you keep stakeholders updated and manage expectations throughout a project.
✨Exhibit Your Energy and Positivity
The company values energy and a positive mindset. During the interview, convey your enthusiasm for the role and the impact you hope to make. Share examples of how your proactive attitude has led to successful outcomes in past positions.