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- Tasks: Lead our retail gift shops, ensuring smooth operations and high standards.
- Company: Join a historic castle offering unique experiences for guests.
- Benefits: Enjoy discounts, bonuses, and free attraction tickets for you and your loved ones.
- Why this job: Be part of an exciting team, with diverse tasks and a vibrant work culture.
- Qualifications: Retail experience preferred; must be proactive, detail-oriented, and a team motivator.
- Other info: Full-time role until January 2026, with flexible hours including evenings and holidays.
The predicted salary is between 28800 - 43200 £ per year.
Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests? Come work at our castle as a Retail Team Leader and start your greatest adventure!
We’re on the lookout for a dynamic and driven individual to take charge of our retail gift shops. As a Retail Team Leader, you’ll ensure smooth daily operations, maintain high store standards, and unleash your creativity to explore new and exciting revenue opportunities.
In this role, you’ll be more than just a leader—you’ll be a coach, a motivator, and a key player in driving sales and delivering exceptional customer service. With no two days the same, you’ll be involved in everything from stock control and visual merchandising to food hygiene audits and shop upkeep.
This is a 64-acre site with units positioned all around this area which has different gradients; the successful applicant would be required to be positioned at all retail outlets and be comfortable in doing so.
We have a full-time position available which will be a fixed term role until 16 January 2026. This will be a 20 minimum guaranteed hour contract, working term time, school holiday periods, weekends, and bank holidays. Evening shifts will be available throughout the year including over Halloween and throughout the Christmas period.
Qualifications & Experience- Experience as a Retail Supervisor or Team Leader (desirable)
- High levels of pro-activity within an operational setting with problem solving skills
- Experience within a fast-paced customer facing environment
- Have been involved with organising, motivating, and coaching a team
- A passion for retail and a keen eye for detail
- Confident using Microsoft Office, PowerPoint and Excel.
- Monthly Bonus based on guest satisfaction
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
Contact Detail:
Warwick Castle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader in Warwick
✨Tip Number 1
Familiarise yourself with the unique experiences and offerings of the castle. Understanding the history and attractions will help you connect with guests and enhance their shopping experience, making you a standout candidate.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and coached a team in previous roles. Be ready to discuss specific situations where your actions led to improved sales or customer satisfaction.
✨Tip Number 3
Highlight your adaptability and problem-solving skills during the interview. Given the dynamic nature of retail, share instances where you've effectively handled unexpected challenges or changes in a fast-paced environment.
✨Tip Number 4
Demonstrate your passion for retail by discussing current trends and how they could be applied to enhance the shopping experience at the castle. This shows that you're not just looking for a job, but are genuinely interested in contributing to the team's success.
We think you need these skills to ace Retail Team Leader in Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail supervision or team leadership. Emphasise your problem-solving skills and any achievements in motivating teams or driving sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your creativity. Mention specific examples of how you've maintained high store standards or explored new revenue opportunities in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office, PowerPoint, and Excel. Provide examples of how you've used these tools to enhance operations or improve customer service.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at the castle and contribute to creating unique experiences for guests. Let your personality shine through to demonstrate that you're a dynamic and driven individual.
How to prepare for a job interview at Warwick Castle
✨Show Your Passion for Retail
Make sure to express your enthusiasm for retail during the interview. Share specific examples of what excites you about working in a retail environment and how you can contribute to creating unique experiences for guests.
✨Demonstrate Leadership Skills
As a Retail Team Leader, you'll need to motivate and coach your team. Prepare to discuss your previous leadership experiences, focusing on how you've successfully organised and inspired a team in a fast-paced setting.
✨Highlight Problem-Solving Abilities
Be ready to provide examples of challenges you've faced in retail and how you resolved them. This will showcase your proactivity and ability to think on your feet, which are crucial for this role.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their mission and how they create memorable experiences for guests will help you align your answers with their goals and demonstrate your commitment.
