Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle inbound calls and provide top-notch customer support daily.
- Company: Join a well-established Healthcare company making a difference.
- Benefits: Enjoy a competitive salary, regular hours, and no weekends!
- Why this job: Be part of a supportive team with opportunities for career growth.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: This is a permanent, office-based role in Chatham, Kent.
The predicted salary is between 26000 - 36400 £ per year.
Location: Chatham, Kent
Salary: £26,000 per annum
Hours: Monday to Friday, 08.30 to 16.30
Contract: Permanent
Work Environment: Office-based
Our client, a well-established Healthcare company, is looking for a Customer Service Advisor to join their team. This is a fully office-based role, where you will be responsible for handling inbound calls and providing excellent customer support.
Key Responsibilities:
- Act as the first point of contact for customers, answering inbound calls and resolving queries efficiently.
- Complaint handling and coordinate complaint resolution and follow up to customers.
- Provide location-specific customer education depending upon services provided (e.g. self-service, use of services, new products).
- Collaborate with internal teams to ensure smooth operations and effective issue resolution.
- Maintain accurate records of customer interactions within CRM systems.
- Assist with technical troubleshooting related to digital platforms and software.
What We’re Looking For:
- Previous experience in a Customer Service Advisor or similar role.
- Excellent communication and problem-solving skills.
- Ability to handle multiple tasks in a fast-paced office environment.
- A proactive and customer-focused approach with strong attention to detail.
What’s in it for you?
- A permanent position from day one.
- Career growth in a supportive and dynamic environment.
- Competitive salary and regular working hours – no weekends.
- Fully office-based role with a collaborative team.
If you’re interested in this Customer Service Role, submit your CV or call Sarah on (phone number removed) to apply today.
Customer Service Advisor employer: Personnel Link Employment Group Ltd
Contact Detail:
Personnel Link Employment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the healthcare industry and the specific services offered by the company. This knowledge will help you answer customer queries more effectively and demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in handling complaints. Role-playing different scenarios with a friend can prepare you for real-life situations and show that you're ready to tackle challenges head-on.
✨Tip Number 3
Get comfortable with CRM systems and digital platforms. If you have experience with specific software, be ready to discuss it. If not, consider taking a quick online course to boost your confidence and show your willingness to learn.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise skills such as communication, problem-solving, and your ability to handle multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've resolved customer queries or handled complaints in the past.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as technical troubleshooting abilities and experience with CRM systems. This will show that you understand the role's requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Customer Service Advisor.
How to prepare for a job interview at Personnel Link Employment Group Ltd
✨Know the Company
Before your interview, take some time to research the healthcare company. Understand their services, values, and recent news. This will help you tailor your answers and show genuine interest in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling complaints or resolving queries. Practise your responses to demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, focus on speaking clearly and confidently. Use examples from your past experience to illustrate how you've effectively communicated with customers.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions about the team dynamics, training opportunities, and the company's approach to customer service. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
