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- Tasks: Support Housing Options Officers with assessments and provide housing advice to those in need.
- Company: Join Melton Borough Council, a forward-thinking organisation dedicated to community service.
- Benefits: Enjoy flexible working hours, generous leave, and a commitment to your professional development.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Customer service experience and knowledge of housing matters are preferred; IT skills are essential.
- Other info: Guaranteed interview for reservists, veterans, or individuals with disabilities meeting criteria.
The predicted salary is between 28800 - 43200 £ per year.
Purpose of the job
We have an exciting opportunity for an experienced and enthusiastic individual as a Triage and Allocations Officer.
We are currently recruiting for a Housing Options Triage and Allocations Officer to join the Melton Borough Council Housing Options team to provide initial housing advice to households and details of suitable housing options in the private and public sector, including information on homelessness prevention.
Key Responsibilities:
- Act in a supporting capacity to our Housing Options Officers carrying out homelessness needs assessments.
- Provide information and advice on support services available and assist in exploring various housing options.
- Complete enquiries to support the Housing Options Officers to assess homelessness applications.
- Adapt working practices to work with vulnerable people who are homeless or threatened with homelessness.
- Provide a front line customer-focused housing service, including the provision of housing advice and referring to specialized officers when necessary.
- Assess applications to the Housing Register and Homeless Services in accordance with the Council\’s Housing Allocations policy, assisting applicants with homelessness and housing applications.
- Allocate properties to successful applicants.
This role reports directly to the Senior Housing Options Officer and will be part of our wider Housing and Communities team.
About You
The successful candidate will be customer-focused, organized, and able to report effectively through our IT database. You will be a team player but confident to work independently and have a flexible attitude to working under pressure. We are looking for an individual with a positive outlook and a desire to deliver a quality service to the community we serve.
A thorough working knowledge of the Microsoft Office Suite of applications is key, and you will have a good working knowledge of Excel. You must be able to maintain and update electronic information systems in accordance with data protection regulations. A working knowledge and understanding of housing-related matters would be advantageous.
This opportunity would be ideal for an individual with a customer service background, an eye for detail, and an understanding of safeguarding matters including domestic abuse and rough sleeping. At Melton Borough Council, we are continually looking at how we can improve our service and processes and want someone to help us deliver it!
Working for Melton BC provides an excellent range of benefits and family-friendly working policies. These include flexi-time with no core hours, agile working arrangements enabling multi-site and home working, generous leave entitlement, a full week off at Christmas, Local Authority Pension Scheme, and a clear commitment to your continued professional development.
We look forward to hearing from you if you are looking for the chance to work for a forward-thinking Council and make a real difference to the people of Melton and surrounding area.
You can find out more about this role by viewing the full job description and person specification on our website.
We guarantee an interview to anyone who is a reservist, veteran, or has a disability and meets the criteria for the role.
Closing Date: Noon, Monday 27 January 2025
Interviews Held: Tuesday 4 February 2025
If you would like an informal chat, please do not hesitate to get in touch with:
Rachel Chubb – Strategic Lead Supporting Communities
Telephone: (01664) 502510
Email:
Proud member of the Disability Confident employer scheme
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Contact Detail:
Melton Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Options Triage and Allocations Officer (12 months Fixed Term Contract)
✨Tip Number 1
Familiarise yourself with the local housing policies and homelessness prevention strategies. Understanding the specific needs of your community will help you demonstrate your commitment to providing effective housing options.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with vulnerable populations. Building relationships can provide you with insights and potential referrals that may enhance your application.
✨Tip Number 3
Prepare to discuss your experience in customer service and how it relates to working with individuals facing housing challenges. Be ready to share specific examples of how you've successfully supported clients in the past.
✨Tip Number 4
Showcase your IT skills, particularly with Microsoft Office and data management systems. Being able to efficiently manage and update electronic information is crucial for this role, so be prepared to discuss your proficiency.
We think you need these skills to ace Housing Options Triage and Allocations Officer (12 months Fixed Term Contract)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Housing Options Triage and Allocations Officer.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, housing-related matters, or working with vulnerable populations. Use specific examples to demonstrate your skills and achievements.
Showcase IT Proficiency: Mention your familiarity with Microsoft Office Suite, especially Excel, as well as any experience with electronic information systems. This is crucial for the role, so provide examples of how you've used these tools effectively in past positions.
Express Your Commitment: Convey your enthusiasm for making a difference in the community and your commitment to delivering quality service. Discuss your understanding of safeguarding matters and how you can contribute to improving services at Melton Borough Council.
How to prepare for a job interview at Melton Borough Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Familiarise yourself with the specific duties of a Housing Options Triage and Allocations Officer, as this will help you tailor your answers to demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since the role is customer-focused, prepare examples from your past experiences that highlight your ability to provide excellent service. Think about situations where you successfully assisted vulnerable individuals or resolved conflicts, as these will resonate well with the interviewers.
✨Demonstrate Knowledge of Housing Issues
Brush up on current housing-related matters, including homelessness prevention and local housing policies. Being able to discuss these topics will show your genuine interest in the role and your commitment to making a difference in the community.
✨Prepare Questions
At the end of the interview, you'll likely have the opportunity to ask questions. Prepare thoughtful questions about the team dynamics, challenges faced by the Housing Options team, or how success is measured in this role. This shows your enthusiasm and helps you assess if the position is the right fit for you.
