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- Tasks: Lead a team to ensure top-notch customer satisfaction and handle escalated issues.
- Company: Join a dynamic client in Duxford, Cambridgeshire, focused on customer service excellence.
- Benefits: Enjoy a hybrid work model with two days from home and a competitive salary up to £45,000.
- Why this job: Be part of a supportive culture that values your input and enhances customer experiences.
- Qualifications: Strong experience in customer service management and proficiency in CRM/ERP software required.
- Other info: Interviews held in Duxford; apply now for a chance to grow your career!
The predicted salary is between 36000 - 54000 £ per year.
Hybrid role. Are you an experienced Customer Service Manager?
Location: Duxford, Cambridgeshire
Salary: up to £45,000 p.a.
Hours: Monday to Friday 9am to 5:30pm, 37.5 hours (2 days a week from home)
Contract Type: Full time, permanent
Sector: Customer Service & Office Support
Our client based in Duxford, Cambridgeshire are looking for a Customer Service Manager to join their team on a full time, permanent basis.
As a Customer Service Manager your duties will include:
- Leading a team to ensure customer satisfaction is kept at a high standard
- Upselling services where possible
- Dealing with compliance
- Monitoring KPIs
- Assisting with enhancing systems to help day to day run as smoothly and efficiently as possible
- Dealing with escalated issues
An ideal candidate for the Customer Service Manager will have:
- Strong experience as a Customer Service Manager
- IT Proficiency including CRM / ERP software
- Excellent organisation skills
- Strong communication skills, verbal & written
Ideally you will have experience within a similar position. Interviews will take place in Duxford, Cambridgeshire, following a registration process by PureKat Consultancy Ltd. If we have not responded to your application within 3-5 days, unfortunately you have not been successful on this occasion, but please feel free to contact us for other opportunities. PureKat Consultancy is acting as an Employment Agency for permanent vacancies and as an Employment Business for temporary roles.
Customer Service Manager employer: PureKat Consultancy
Contact Detail:
PureKat Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with the company and its customer service philosophy. Understanding their values and approach will help you tailor your responses during the interview, showing that you're a great fit for their team.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight specific situations where you improved customer satisfaction or resolved escalated issues, as these experiences will resonate well with the hiring managers.
✨Tip Number 3
Brush up on your knowledge of CRM and ERP software. Being able to discuss your proficiency with these tools will demonstrate your readiness to enhance systems and monitor KPIs effectively.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since strong communication is key for this role, consider doing mock interviews or even recording yourself to refine your delivery and ensure clarity.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Customer Service Manager. Focus on relevant skills such as team leadership, customer satisfaction, and IT proficiency with CRM/ERP software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've improved customer satisfaction or dealt with escalated issues in the past.
Highlight Relevant Experience: In your application, emphasise any previous roles that involved monitoring KPIs, upselling services, or enhancing systems. This will demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is key, especially for a role that requires strong verbal and written skills.
How to prepare for a job interview at PureKat Consultancy
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and inspire others.
✨Demonstrate IT Proficiency
Since the role requires IT proficiency, especially with CRM and ERP software, make sure to mention your experience with these tools. If possible, bring examples of how you've used technology to improve customer service processes or enhance team efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly regarding escalated issues. Prepare scenarios from your past experiences where you successfully resolved customer complaints or improved customer satisfaction, and be ready to explain your thought process.
✨Know the Company and Its Values
Research the company you're interviewing with. Understand their values, mission, and the services they offer. This knowledge will help you tailor your answers to align with their goals and show that you're genuinely interested in being part of their team.
