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- Tasks: Be the voice of our customers, ensuring top-notch service and support.
- Company: Join SC Johnson Professional, a family-owned leader in hygiene and cleaning solutions since 1886.
- Benefits: Enjoy hybrid work, competitive salary, 25 days leave, healthcare, and more perks!
- Why this job: Make an impact with a supportive team while enhancing customer experiences.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This role is not eligible for relocation; must be UK eligible.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Customer Success & Development Representative Location: Denby, Derbyshire Function: UK Sales What’s in it for you? Competitive salary plus bonus Hybrid working: onsite 4 days + 1 day remotely 25 days annual leave plus statutory bank holidays Healthcare and dental insurance after 5 years’ service Free Optical vouchers & hearing test vouchers Company pension scheme up to 6% employer contributions Life assurance based on 4 x your salary Discounted products at our staff shop Access to employee assistance programmes Subsidized on-site canteen “Save a Space” ÂŁ200 monthly prize draw. A ticket for the draw for everyday that you travel to work and don’t use a parking space or car share! Cycle to work scheme plus a bicycle storage area Free parking plus EV Charging Points at our Denby site (Powered by our own generated renewable electricity!) And so much more! About us: Joining the team at SC Johnson Professional makes you part of a family company with a deep history in the professional market as a leading manufacturer of skin care, cleaning and hygiene products and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment markets. SC Johnson Professional is a business unit within SC Johnson, a family-owned and led company and leading manufacturer of quality, trusted products since 1886. About the Customer Success & Development Representative role: The Customer Success & Development Representative will ensure that we provide Best in Class Customer Service, maintaining a clear communication link between SC Johnson Professional and its customers. The successful candidate will contribute to the development and enhancement of processes and ways of working to support and supply information to customers effectively, accurately, and timely, aiming to maximize sales where possible. The key responsibilities of our Customer Success & Development Representative will include: Communicate all incoming order queries back to the customer promptly, providing clear and accurate information. Proactively identify up-sell and switch-sell opportunities to maximize stock. Respond to all incoming customer communications, offering support and information on product availability, pricing, and recommendations. Administer, validate, and process End User rebate agreements. Coordinate and administer the Dispenser Installation process. Handle customer complaints from receipt to resolution. Adhere to all Health, Safety & Environmental policies, procedures, rules, and regulations at all times. Experience and knowledge you’ll bring as our Customer Success & Development Representative: Previous experience in a Customer Service environment with strong administration skills. Experience in communicating and dealing with customers, both written and verbal. Proven ability to solve problems professionally and efficiently, with the ability to multitask and prioritize. Competencies, behaviors and aptitudes required of our Customer Success & Development Representative: Customer-focused mindset. Proactive and solution-oriented approach. Strong communication and interpersonal skills. High level of integrity and professionalism. This role is not eligible for domestic or international relocation We believe Inclusion and Diversity is more than a program. We embed inclusive practices in our day-to-day work, the way we relate to our colleagues, collaborate and make decisions. We value the collective richness of the differences people bring to the organization, including style, personality, thoughts, race, ethnicity, culture, religion, gender, gender identity, sexual orientation, age, and disability – that enables all to bring their full contributions to the organization. You need to be eligible to work in the United Kingdom
Customer Success & Development Representative employer: SC Johnson Professional
Contact Detail:
SC Johnson Professional Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Development Representative
✨Tip Number 1
Familiarize yourself with SC Johnson Professional's product range and customer service philosophy. Understanding their offerings will help you communicate effectively with customers and identify up-sell opportunities.
✨Tip Number 2
Practice your communication skills, both written and verbal. Since the role requires clear and accurate information delivery, being articulate and concise will set you apart during the interview process.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled customer complaints or queries in the past. This will demonstrate your proactive and solution-oriented approach.
✨Tip Number 4
Research the company's commitment to inclusion and diversity. Being able to discuss how you align with these values can highlight your fit within the company culture during your interactions with the hiring team.
We think you need these skills to ace Customer Success & Development Representative
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Success & Development Representative position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or administration. Provide specific examples of how you've successfully handled customer queries or complaints, as well as any relevant achievements.
Showcase Communication Skills: Since strong communication is crucial for this role, make sure to demonstrate your written and verbal communication skills in your application. Use clear and concise language, and consider including examples of effective communication with customers.
Express Your Customer-Focused Mindset: In your cover letter, convey your customer-focused mindset and proactive approach. Share instances where you went above and beyond to meet customer needs or improve processes, as this aligns with the company's values.
How to prepare for a job interview at SC Johnson Professional
✨Show Your Customer-Centric Mindset
Make sure to highlight your previous experience in customer service. Share specific examples of how you've gone above and beyond to meet customer needs, as this role is all about providing Best in Class Customer Service.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you successfully resolved customer complaints or issues. Emphasize your ability to think on your feet and provide solutions efficiently, as this is crucial for the role.
✨Communicate Clearly and Effectively
Since strong communication skills are essential, practice articulating your thoughts clearly. Be ready to showcase your written and verbal communication abilities during the interview.
✨Emphasize Your Proactive Approach
Discuss instances where you identified opportunities for upselling or improving processes. This will demonstrate your proactive and solution-oriented mindset, which is highly valued in this position.
