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For Companies At a Glance
- Tasks: Support and optimise critical systems in a fast-paced operational environment.
- Company: Join one of the UK's fastest-growing online platforms, processing hundreds of thousands of orders monthly.
- Benefits: Enjoy hands-on experience with cutting-edge technology and opportunities for continuous improvement.
- Why this job: Be the go-to expert in tech, solving real-world problems while bridging gaps between teams.
- Qualifications: Experience with ERP, WMS, or automation systems is essential; Dynamics 365 knowledge is a plus.
- Other info: Microsoft certification in Dynamics 365 is a bonus; apply with your CV!
The predicted salary is between 28800 - 48000 £ per year.
We’re partnering with one of the UK’s fastest-growing online platforms, a business that processes over hundreds of thousands of orders a month. As they continue to scale, they’re looking for a Functional Consultant / Business Systems Analyst to act as the go-to expert for operational technology in their operations centre.
If you love being hands-on with systems like ERP, warehouse automation, and custom order software, and you’re passionate about solving real-world problems in a fast-moving environment…this could be a brilliant next step.
What You'll Do:- Support critical systems across ERP (Dynamics 365 Business Central), WMS, robotic automation, courier integrations, and in-house tech
- Triage and resolve incidents, monitor system performance, and escalate issues with clear replication steps
- Coordinate software releases and patches — including testing and user support during go-lives
- Bridge the gap between tech and warehouse teams — translating operational issues into technical actions
- Drive continuous improvement by identifying recurring issues, proposing long-term fixes, and helping shape product direction
- Create documentation and deliver hands-on training to users across the pharmacy operation
- Strong experience supporting ERP, WMS, or automation systems in e-commerce, pharmacy, or manufacturing
- Hands-on experience with Dynamics 365 Business Central (admin/config/troubleshooting)
- Strong incident management and stakeholder communication skills
- Experience working closely with development, product, or QA teams
- A methodical, solution-focused mindset — comfortable juggling tech, ops, and training
- Microsoft Dynamics 365 Business Central
- Robotic automation tools (e.g., Robopharma or equivalent)
- WMS, courier systems, and bespoke pick/pack software
- Ticketing systems and test case documentation
Apply with your CV if you think this could be right for you!
Contact Detail:
G.Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Functional Analyst
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 Business Central, as this is a key requirement for the role. Consider taking online courses or tutorials to enhance your understanding and demonstrate your commitment to mastering the system.
✨Tip Number 2
Network with professionals in the e-commerce and pharmacy sectors who have experience with ERP and WMS systems. Engaging in relevant forums or LinkedIn groups can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific incidents you've managed in previous roles, focusing on how you triaged issues and communicated with stakeholders. Real-world examples will showcase your problem-solving skills and experience.
✨Tip Number 4
Stay updated on the latest trends in operational technology and automation tools. Being knowledgeable about current advancements will not only help you in interviews but also show your enthusiasm for continuous improvement in the field.
We think you need these skills to ace Functional Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with ERP systems, particularly Dynamics 365 Business Central. Emphasise any hands-on roles you've had with operational technology and problem-solving in fast-paced environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational technology and how your skills align with the role. Mention specific examples of how you've supported critical systems or resolved incidents in previous positions.
Showcase Your Technical Skills: Clearly outline your technical skills related to the job description, such as incident management, stakeholder communication, and experience with automation tools. Use bullet points for clarity and impact.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents. Check for spelling and grammatical errors, and ensure that all information is accurate and well-presented. A polished application reflects your attention to detail.
How to prepare for a job interview at G.Digital
✨Know Your Systems
Make sure you have a solid understanding of ERP systems, particularly Dynamics 365 Business Central. Be prepared to discuss your hands-on experience with these systems and how you've resolved issues in the past.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled real-world problems in previous roles. Highlight your methodical approach to incident management and how you've successfully bridged gaps between tech and operational teams.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to translate operational issues into actionable solutions for various stakeholders.
✨Show Enthusiasm for Continuous Improvement
Express your passion for driving continuous improvement. Be ready to discuss how you've identified recurring issues in past roles and the long-term fixes you've proposed or implemented.
