Customer Consultant

Customer Consultant

South Shields Full-Time 22000 - 27600 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Be the friendly face of Virgin Money, helping customers with their banking needs.
  • Company: Join Virgin Money, a vibrant company dedicated to making customers Happier About Money.
  • Benefits: Enjoy a competitive salary and awesome perks in a fun work environment.
  • Why this job: Make a real impact by helping others while working with a supportive team.
  • Qualifications: Passion for customer service and a willingness to learn about digital banking.
  • Other info: Full-time, permanent position in our lively South Shields store.

The predicted salary is between 22000 - 27600 £ per year.

Business Unit / Team: Stores Network Starting Salary Range: £23,500 – £25,000 per annum DOE + red-hot benefits Contract Type: 35 Hours Full Time, Permanent  Live up to your potential Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous South Shields store has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, and you are ready to make customers Happier About Money, then this opportunity could be what you’re looking for!  What you’ll be doing… Welcoming our lovely customers to the Store Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process Resolving any queries customers may have with their banking Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution Working with awesome colleagues across our Stores and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in store and in the local community We need you to have… Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers Great communication skills with a natural ability to engage and build rapport with lots of different personalities A flexible and positive working approach to suit customer needs and business demands Genuine enthusiasm to work with your team to achieve collective goals in a timely way A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news It’s a bonus if you have but not essential… Some financial services experience Knowledge of banking products Working knowledge of Microsoft Office applications Red Hot Rewards Generous holidays – 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more Up to five extra paid well-being days per year​  20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt  Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness  Ability to work anywhere in the UK​ (where the role allows)  And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money’, underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.   As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks

Customer Consultant employer: Virgin Money

At Virgin Money, we pride ourselves on being an exceptional employer, offering our Customer Consultants a vibrant work culture in our South Shields store where teamwork and customer passion thrive. With competitive salaries and a range of red-hot benefits, we invest in your growth through continuous training and development opportunities, ensuring you can reach your full potential while making a meaningful impact on our customers' financial journeys.
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Contact Detail:

Virgin Money Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Consultant

✨Tip Number 1

Familiarize yourself with Virgin Money's values and mission. Understanding what the company stands for will help you align your answers during the interview and show that you're genuinely interested in being part of their team.

✨Tip Number 2

Practice your customer service skills! Since the role involves direct interaction with customers, think of scenarios where you can demonstrate your ability to resolve queries and provide excellent service. Role-playing with a friend can be really helpful.

✨Tip Number 3

Research the digital services offered by Virgin Money. Being knowledgeable about their products will not only impress your interviewers but also prepare you to educate customers effectively on how to use these services.

✨Tip Number 4

Show your enthusiasm for teamwork! Since you'll be working closely with colleagues across different departments, be ready to share examples of how you've successfully collaborated in the past and how you can contribute to a positive team environment.

We think you need these skills to ace Customer Consultant

Customer Service Skills
Communication Skills
Problem-Solving Skills
Empathy
Active Listening
Digital Literacy
Sales Skills
Teamwork
Adaptability
Time Management
Conflict Resolution
Product Knowledge
Interpersonal Skills
Attention to Detail

Some tips for your application 🫡

Understand the Role: Make sure to thoroughly read the job description for the Customer Consultant position. Understand the key responsibilities and the skills required, such as customer service experience and digital literacy.

Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the role. Emphasize any previous customer service roles and your ability to engage with customers both face-to-face and over the phone.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of Virgin Money's values. Mention specific examples of how you've successfully resolved customer queries in the past.

Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your tone is friendly and professional, reflecting the vibrant culture at Virgin Money.

How to prepare for a job interview at Virgin Money

✨Show Your Passion for Customer Service

Make sure to express your genuine passion for helping others during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, whether face-to-face or over the phone.

✨Demonstrate Digital Savviness

Since the role involves educating customers about digital services, be prepared to discuss your own experience with digital banking tools. Highlight any instances where you've helped others navigate technology, showcasing your ability to simplify complex processes.

✨Understand Virgin Money's Values

Research Virgin Money's values and mission before the interview. Be ready to discuss how your personal values align with theirs and how you can contribute to making customers 'Happier About Money'.

✨Prepare for Role-Playing Scenarios

Expect to engage in role-playing scenarios during the interview. Practice responding to common customer queries and think about how you would handle difficult situations, demonstrating your problem-solving skills and empathy.

Customer Consultant
Virgin Money
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  • Customer Consultant

    South Shields
    Full-Time
    22000 - 27600 £ / year (est.)

    Application deadline: 2027-02-05

  • V

    Virgin Money

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