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- Tasks: Manage front of house, assist residents, monitor CCTV, and handle parcels.
- Company: PMR provides luxury concierge services across London.
- Benefits: Join a dynamic team with opportunities for growth in a vibrant environment.
- Why this job: Be the face of luxury living and make a real impact on residents' experiences.
- Qualifications: Previous residential or hotel experience and excellent customer service skills required.
- Other info: Looking for proactive individuals with a bubbly personality to join our team!
The predicted salary is between 30000 - 42000 £ per year.
PMR provide cocierges to luxury developments all across London. We are always looking for experienced concierges looking for a change! Concierge duties include: Manage all aspects of front of house concierge office. Assisting residents, contractors, and visitors when and where required. CCTV monitoring. Routine Patrols of the development. Electric meter and water reading for residents. Keeping a diary of all works and visits. Reporting Faults and Defects through appropriate channels. Answer telephone calls and emails and logging of messages. Signing in and out visitors and contractors. Receiving parcels and letters on behalf of residents then programming them on a parcel data base system before putting them on shelf for collection. Key Holding and management, programming fob keys and car remote control fobs for contractors and residents. Handing out keys and access fob to cleaners, residents and contractors as required. Able to give a clear and concise handover at the end of the shift. Requirements: Previous residential/hotel experience Great customer service and communication skills Must be proactive with a bubbly, energetic personality! …
Concierge employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Make sure to highlight your previous experience in residential or hotel settings during the interview. Share specific examples of how you provided excellent customer service and handled challenging situations.
✨Tip Number 2
Demonstrate your proactive nature by preparing questions about the property management and concierge services. This shows your genuine interest in the role and helps you stand out as a candidate.
✨Tip Number 3
Showcase your communication skills by practicing clear and concise responses. Being able to articulate your thoughts effectively will be crucial, especially when discussing handover procedures and logging messages.
✨Tip Number 4
Bring a positive and energetic attitude to the interview. Your bubbly personality is a key requirement for this role, so let it shine through in your interactions with the interviewers.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Concierge position. Understand the specific duties and responsibilities, as well as the skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous residential or hotel experience you have. Provide specific examples of how you've demonstrated great customer service and communication skills in past roles.
Show Your Personality: Since the role requires a bubbly and energetic personality, let that shine through in your application. Use a friendly tone in your cover letter and share anecdotes that showcase your proactive approach and positive attitude.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at PMR
✨Showcase Your Customer Service Skills
As a concierge, exceptional customer service is key. Be prepared to share specific examples from your previous roles where you went above and beyond for residents or guests. Highlight your communication skills and how you handle difficult situations.
✨Demonstrate Proactivity
The job requires a proactive approach. During the interview, discuss instances where you took initiative to solve problems or improve processes in your previous positions. This will show that you can anticipate needs and act accordingly.
✨Familiarize Yourself with Technology
Since the role involves managing a parcel database system and CCTV monitoring, it’s important to demonstrate your comfort with technology. Mention any relevant experience with similar systems or your ability to quickly learn new software.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responses to common situations a concierge might face, such as handling a complaint from a resident or managing multiple requests at once. This will help you think on your feet during the interview.
