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- Tasks: Be the go-to person for customers, guiding them through service options and managing requests.
- Company: Join a family-owned dealership in Ashford with a stellar reputation across Kent.
- Benefits: Enjoy a competitive salary, bonuses, and no weekend work – perfect for your work-life balance!
- Why this job: Make a real impact by enhancing customer experiences in a supportive and dynamic environment.
- Qualifications: Experience as a Service Advisor is essential; strong communication skills are a must.
- Other info: Work Monday to Friday, 8am-6pm or 7.30am-5pm, with a focus on teamwork and customer satisfaction.
Main Dealer based in Ashford, Kent
30k Basic Salary + Bonus
Hours: Monday to Friday 8am-6pm/ 7.30am-5pm - No Weekends!
Well established family-owned dealer group with a fantastic reputation across Kent.
Our client is committed to providing exceptional customer service and a quality automotive experience. As a Service Advisor, you will play a crucial role in facilitating communication between customers and the service department, ensuring that all service requests are handled efficiently and professionally.
Service Advisor Responsibilities:
- Act as the primary point of contact for customers, providing them with expert advice and guidance on service options.
- Receive and manage customer service requests from initial contact through to completion.
- Schedule service appointments and manage the workflow in the service department.
- Update customers on the status of their vehicles and any recommended service work.
- Prepare and present estimates for service work, ensuring transparency and clarity for customers.
- Handle customer inquiries and resolve any concerns, fostering a positive customer experience.
- Collaborate closely with technicians and service team members to ensure timely and accurate service delivery.
- Maintain accurate records of customer interactions and service work performed in the dealership's system.
Skills & Experience Required:
- Proven experience as a Service Advisor in the automotive industry.
- Strong understanding of vehicle service processes and requirements.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Exceptional organizational skills and attention to detail.
- Proficient in using service management systems and Microsoft Office suite.
- A valid driving license is preferred.
Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.
Automotive Service Advisor employer: Monday Matters Recruitment Ltd
Contact Detail:
Monday Matters Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services offered by the dealership. Knowing their unique selling points and customer service philosophy will help you stand out during any conversations or interviews.
✨Tip Number 2
Network with current employees or industry professionals who have experience in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the position.
✨Tip Number 3
Prepare to demonstrate your knowledge of automotive service processes during any discussions. Being able to articulate how you would handle common customer scenarios can showcase your expertise and readiness for the role.
✨Tip Number 4
Showcase your customer service skills through examples from previous roles. Be ready to discuss how you've successfully managed customer inquiries and resolved issues, as this is crucial for a Service Advisor position.
We think you need these skills to ace Automotive Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor in the automotive industry. Emphasise your communication skills and customer-focused approach, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of vehicle service processes. Mention specific examples from your previous roles that demonstrate your ability to manage customer inquiries and resolve concerns.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and proficiency with service management systems. This will show the employer that you can handle the fast-paced environment of a main dealership.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Service Advisor role.
How to prepare for a job interview at Monday Matters Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Service Advisor, your role revolves around customer interaction. Be prepared to share specific examples of how you've provided exceptional service in the past. Highlight your ability to handle inquiries and resolve concerns effectively.
✨Demonstrate Your Automotive Knowledge
Familiarise yourself with common vehicle service processes and requirements. During the interview, confidently discuss your understanding of these processes and how they relate to the role. This will show that you are well-prepared and knowledgeable.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage multiple tasks or deal with difficult customers. Practising your responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the dealership's culture, team dynamics, and expectations for the Service Advisor role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
