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For Companies At a Glance
- Tasks: Manage client relationships and handle orders daily.
- Company: Pertemps is a leading logistics company in Aylesbury.
- Benefits: Competitive salary, supportive team environment, and potential for growth.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in order processing and excellent customer service skills required.
- Other info: Office hours are 9 am to 5 pm, perfect for work-life balance.
The predicted salary is between 23000 - 29000 £ per year.
Pertemps Aylesbury is currently recruiting for a Customer Service Administrator for our Logistics client based outside of Aylesbury.
Hours: 9 am-5 pm
Salary: £27,000 - £32,000
Duties:
- Building and maintaining strong relationships with a portfolio of clients
- Responding to emails and incoming calls from clients
- Regularly communicating with clients to ensure satisfaction and address any issues
- Processing and organising day-to-day orders and deliveries on multiple online systems
- Ensuring orders are invoiced according to each client
- Liaising with customers regarding stock transfers, stock issues, miss picks, customer changes, damages, and tracking information
- Preparing costing and quoting jobs
- Working with the warehouse and other office members to manage the process
- Booking in deliveries
Requirements:
- Previous order processing and account management experience
- Great customer service experience
- Confident in Microsoft packages
If you would be interested, please apply or call Corinne at Pertemps.
Customer Service Admin employer: Pertemps Aylesbury
Contact Detail:
Pertemps Aylesbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Admin
✨Tip Number 1
Familiarise yourself with the logistics industry and the specific challenges it faces. Understanding common issues like stock transfers and order processing will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel, as it's often used for managing orders and tracking information. Being able to demonstrate proficiency in these tools can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. Highlighting your ability to resolve issues and ensure customer satisfaction will show that you're a great fit for the role.
✨Tip Number 4
Network with professionals in the logistics sector. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Customer Service Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and order processing. Use specific examples that demonstrate your ability to build relationships with clients and manage accounts effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your previous experiences align with the duties of the Customer Service Administrator role, particularly in handling client communications and order management.
Showcase Your Skills: Emphasise your proficiency in Microsoft packages and any other relevant software you have used in previous roles. Mention specific instances where these skills helped you succeed in customer service or order processing.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator.
How to prepare for a job interview at Pertemps Aylesbury
✨Know the Company
Before your interview, take some time to research the logistics client and understand their services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Your Customer Service Skills
Prepare examples from your previous experience where you've successfully handled customer queries or resolved issues. Highlight your ability to build strong relationships with clients, as this is crucial for the role.
✨Familiarise Yourself with Order Processing
Since the role involves processing orders and managing accounts, brush up on any relevant systems or software you’ve used before. Be ready to discuss how you’ve organised and tracked orders in past positions.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would handle client communications and resolve potential issues.
