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- Tasks: Provide top-notch customer support via calls, chats, and emails.
- Company: Join REVOLVE, a leading fashion retailer for Gen Z and Millennials.
- Benefits: Enjoy remote work options and a vibrant team culture.
- Why this job: Be part of a dynamic team redefining fashion retail with creativity and energy.
- Qualifications: Fluent in English and Spanish, with strong communication skills required.
- Other info: Flexible shifts and a fast-paced environment keep every day exciting.
Meet REVOLVE: REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles.
Main purpose of the UK Customer Service Representative role: Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided.
Expected Schedule: Monday - Friday 8:00am - 5:00pm GMT
Major Responsibilities:
- Answering inbound telephone calls and providing excellent customer support
- Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
- Responsible for researching and resolving complaints to ensure customer retention and satisfaction
- Follow up on all written correspondence and escalate to customer service manager on duty as necessary
- Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
Required Competencies:
- Ability to demonstrate fluent and expert level English and Spanish Language skills - both written and spoken
- Ability to work in a team environment
- Ability to give and receive honest and direct feedback
- Strong customer orientation with desire and willingness to help
- Strong verbal and written communication skills
- Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
- Knowledge of apparel construction and fabrication and various fashion categories
- Ability to work required overtime when business needs warrant
- Schedule flexibility as shifts can change based on needs of our customers
Remote Work Requirements:
- Ability to work autonomously in a virtual environment
- Must be reachable and available by telephone, email, and instant message during work hours
- Ability to meet set productivity standards on an ongoing basis
- Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
- Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
- Ability to use the majority of your internet bandwidth for work
Minimum candidate qualifications:
- Excellent English and Spanish spoken and written language skills
- Experience with Microsoft Word and Excel
- High School Diploma
- Type 50+ words per minute
Preferred qualifications:
- 1+ years in Customer Service, help desk or call center experience
- Type 60+ words per minute
- Working knowledge of website navigation
A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done.
For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. A reasonable estimate of the current base hourly range is £15.00 - £16.00/hr.
ATTENTION: After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.
UK Spanish Customer Service Representative employer: REVOLVE
Contact Detail:
REVOLVE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Spanish Customer Service Representative
✨Tip Number 1
Familiarise yourself with REVOLVE's brand and values. Understanding their focus on customer experience and the fashion industry will help you align your responses during interviews, showcasing your enthusiasm for the role.
✨Tip Number 2
Brush up on your Spanish language skills, especially in a customer service context. Practising common phrases and scenarios can give you the confidence to handle calls and chats effectively.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you demonstrated excellent customer service or resolved complaints successfully.
✨Tip Number 4
Showcase your adaptability and teamwork skills. REVOLVE values individuals who thrive in dynamic environments, so be ready to discuss how you've successfully collaborated with others in fast-paced situations.
We think you need these skills to ace UK Spanish Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in high-volume environments. Emphasise your fluency in both English and Spanish, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for fashion and customer service. Mention specific examples of how you've provided excellent support in previous roles and how you align with REVOLVE's values.
Showcase Relevant Skills: Highlight your communication skills and ability to work in a team. Mention any experience with Microsoft Word and Excel, as well as your typing speed, which is important for handling customer inquiries efficiently.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at REVOLVE
✨Showcase Your Language Skills
Since the role requires fluent English and Spanish, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking and writing in both languages beforehand.
✨Understand REVOLVE's Brand
Familiarise yourself with REVOLVE's mission, values, and product offerings. Being able to discuss their brand and how you can contribute to their customer service goals will show your enthusiasm and alignment with their company culture.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you successfully handled customer inquiries or complaints. Be ready to explain your thought process and how you ensured customer satisfaction, as this role heavily focuses on excellent customer support.
✨Demonstrate Teamwork and Flexibility
Highlight your ability to work in a team and adapt to changing situations. REVOLVE values high-energy individuals who thrive in dynamic environments, so share examples of how you've collaborated with others and adjusted to meet business needs.
