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For Companies At a Glance
- Tasks: Lead IT operations and manage service delivery during a transformative period.
- Company: Join a dynamic team focused on enhancing IT services and client satisfaction.
- Benefits: Enjoy competitive pay, flexible work arrangements, and opportunities for professional growth.
- Why this job: Be at the forefront of change, making impactful decisions in a collaborative environment.
- Qualifications: Experience in managing IT operations and outsourcing is essential.
- Other info: This is an interim position with potential for long-term opportunities.
The predicted salary is between 43200 - 72000 £ per year.
We are searching for an Interim Head of Service & Operations who will play a pivotal role in managing IT operations and guiding our client through a period of significant change.
Responsibilities
- Hold the MSP accountable for meeting contractual targets and Service Level Agreements.
- Monitor and drive improvements in service delivery to maintain high standards of performance.
- Act as a key sponsor and lead for the RFP process for the IT services contract, collaborating with stakeholders to evaluate suppliers.
- Provide strategic guidance to support the decision-making process regarding whether to retain the incumbent provider or select a new supplier.
- Communicate and collaborate with internal and external stakeholders to ensure alignment on service objectives and RFP milestones.
- Identify and mitigate risks associated with IT service delivery and contractual transitions.
- Previously managed outsourced IT providers and have selected new ones.
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Head of Service & Operations employer: Vector Resourcing Ltd.
Contact Detail:
Vector Resourcing Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service & Operations
✨Tip Number 1
Familiarize yourself with the latest trends in IT service management and operations. Understanding current best practices will help you demonstrate your expertise during discussions with stakeholders.
✨Tip Number 2
Network with professionals who have experience in managing outsourced IT providers. They can provide valuable insights and tips that could set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully driven improvements in service delivery in previous roles. Concrete achievements will showcase your capability to meet the demands of this position.
✨Tip Number 4
Stay updated on the latest developments in RFP processes and supplier evaluation. Being knowledgeable about these areas will help you effectively lead the RFP process and make informed decisions.
We think you need these skills to ace Head of Service & Operations
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities of the Interim Head of Service & Operations. Highlight your experience in managing IT operations and your ability to drive improvements in service delivery.
Tailor Your CV: Customize your CV to emphasize your previous experience with outsourced IT providers, your role in the RFP process, and your strategic decision-making skills. Use specific examples that demonstrate your success in similar positions.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your qualifications for the role. Discuss how you can hold the MSP accountable and your approach to mitigating risks in IT service delivery. Make sure to convey your enthusiasm for the position.
Highlight Stakeholder Collaboration: In both your CV and cover letter, emphasize your experience in communicating and collaborating with internal and external stakeholders. Provide examples of how you've aligned service objectives and managed contractual transitions effectively.
How to prepare for a job interview at Vector Resourcing Ltd.
✨Understand the Role's Impact
Make sure you grasp how the Head of Service & Operations role influences IT operations and service delivery. Be prepared to discuss your experience in managing IT providers and how you've driven improvements in service performance.
✨Showcase Your RFP Experience
Since you'll be leading the RFP process, highlight your previous experiences with RFPs. Discuss how you've collaborated with stakeholders to evaluate suppliers and what criteria you consider essential when selecting a new provider.
✨Risk Management Insights
Be ready to talk about how you've identified and mitigated risks in past IT service deliveries. Provide specific examples that demonstrate your proactive approach to managing potential issues during contractual transitions.
✨Communication is Key
Emphasize your ability to communicate effectively with both internal and external stakeholders. Prepare examples of how you've ensured alignment on service objectives and milestones in previous roles.
