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- Tasks: Join our team to assist tenants with queries and manage repair orders.
- Company: We're a leading social housing provider dedicated to community support.
- Benefits: Enjoy flexible working hours and gain valuable experience in a supportive environment.
- Why this job: Make a real impact in people's lives while developing your skills in a dynamic setting.
- Qualifications: Strong communication skills and experience with Microsoft systems are essential.
- Other info: This role offers a temp-perm opportunity with a focus on sustainability.
The predicted salary is between 20000 - 25000 £ per year.
Our social housing client are looking for an experienced Administrator to join their team in Manchester on a temp-perm basis. Role will involve:
- Answering calls to tenants in relation to repair works and dealing with queries in an effective manner.
- Working with Microsoft systems including Excel.
- Using company systems to process orders adequately in order to invoice clients.
- Updating the system with all interactions with residents.
- Processing supervisory or trade reports to determine action required to resolve repairs.
- Resolution of minor complaints at call level.
- Maintain logs and monitor variation requests.
- Maintain and action emails from contract mailboxes.
- Answering payment queries of both sub-contract and client.
- Working with Supervisors and tradespeople to organise and schedule work.
- Ordering equipment needed for the operatives' job.
- Keeping all activity logged and up-to-date in an accurate manner.
- Liaising with staff at customer sites keeping them up-to-date with progress information.
- Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.
Ideal candidate will have:
- Excellent Telephone Manner.
- Customer Service focused.
- Excellent Communication skills.
- Ability to identify problems.
- Ability to identify customers’ needs.
- Experience with Microsoft Teams.
- Experience in construction/housing admin environments.
Salary: National Living Wage according to age.
Administrator- Social Housing employer: 18 Recruitment Limited
Contact Detail:
18 Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator- Social Housing
✨Tip Number 1
Familiarise yourself with the social housing sector and current issues affecting tenants. This knowledge will help you engage more effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as this role requires proficiency in handling data. Consider taking a quick online course or tutorial to ensure you're comfortable with functions and data management.
✨Tip Number 3
Practice your telephone communication skills. Since you'll be dealing with tenant queries, being able to convey information clearly and empathetically is crucial. Role-play scenarios with a friend to build confidence.
✨Tip Number 4
Network with professionals in the social housing field. Attend local events or join online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Administrator- Social Housing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, particularly in social housing or construction environments. Emphasise your customer service skills and any experience with Microsoft systems, especially Excel and Teams.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your excellent telephone manner and communication skills, and provide examples of how you've effectively resolved customer queries in the past.
Showcase Problem-Solving Skills: In your application, include specific instances where you identified problems and successfully addressed them. This will demonstrate your ability to handle tenant queries and complaints effectively.
Highlight Relevant Experience: If you have experience working with supervisory or trade reports, or in maintaining logs and monitoring requests, make sure to include this in your application. It shows you understand the responsibilities of the role.
How to prepare for a job interview at 18 Recruitment Limited
✨Showcase Your Customer Service Skills
Since the role involves dealing with tenants and resolving queries, it's crucial to demonstrate your customer service experience. Prepare examples of how you've effectively handled difficult situations or complaints in the past.
✨Familiarise Yourself with Microsoft Systems
As the job requires working with Microsoft Excel and Teams, make sure you're comfortable using these tools. Brush up on your Excel skills, especially functions related to data management, as this will likely come up during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to identify a customer's needs or resolve an issue quickly. Practising these responses can help you articulate your thought process clearly.
✨Understand the Importance of Documentation
The role involves maintaining logs and updating systems accurately. Be ready to discuss your experience with documentation and how you ensure accuracy in your work. Highlight any systems you've used to keep track of interactions or orders.
