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For Companies At a Glance
- Tasks: Assist customers in three languages and manage bookings with flair.
- Company: Join a leading holiday brand in the heart of Canary Wharf.
- Benefits: Enjoy uncapped commission, corporate discounts, and stylish workspaces.
- Why this job: Be part of a vibrant team that values energy and enthusiasm.
- Qualifications: Fluency in French, Spanish, and English is essential; customer service experience is a plus.
- Other info: Full training provided and opportunities for career progression.
Trilingual Sales & Customer Service Agent (French, Spanish & English) Canary Wharf, London (Hybrid - 3 days in office) £13.25/hr + Uncapped Commission Full-Time | 40 hrs/week | Mon-Sat Shifts
Are you fluent in French, Spanish, and English? Do you love helping customers and have a natural talent for sales? Join us supporting one of Europe's leading holiday brands!
What You'll Do:
- Handle inbound calls from European customers
- Manage bookings - create, confirm, modify or cancel
- Engage via live chat and provide outstanding service
- Upsell additional products and extended stays
- Understand customer needs and turn interest into bookings!
What You Bring:
- Fluent in French, Spanish & English (spoken & written)
- Friendly, proactive and sales-driven
- Excellent communication and multitasking skills
- Previous customer service or call centre experience is a plus
Full Training Provided:
- Product and systems training
- Sales techniques
- Customer service excellence
Perks & Benefits:
- Uncapped commission paid monthly
- Corporate discounts (gyms, restaurants, bars)
- Onsite refreshments & stylish staff room
- Career progression - from agent to management
- Eye test vouchers, incentive prizes & NVQs
- 20 days annual leave + bank holidays (+1 day/year of service, up to 5 extra)
- Smart casual dress code
Make your mark at a company that rewards energy, empathy and enthusiasm. Apply now to be part of an ambitious, multicultural team in one of London's most iconic locations.
Contact Detail:
Team Jobs - Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service (French, Spanish & English)
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in French, Spanish, and English, make sure you can switch between these languages effortlessly. Practising common customer service scenarios in all three languages can give you an edge.
✨Tip Number 2
Familiarise yourself with the holiday industry. Understanding the products and services offered by leading holiday brands will help you engage customers more effectively. Research current trends and popular destinations to impress during your interactions.
✨Tip Number 3
Showcase your sales skills! Prepare examples of how you've successfully upsold or provided excellent customer service in previous roles. Being able to demonstrate your sales-driven mindset will be crucial in landing this position.
✨Tip Number 4
Network with current employees or others in the industry. Connecting with people who work in similar roles can provide insights into the company culture and expectations. This knowledge can help you tailor your approach when applying through our website.
We think you need these skills to ace Sales & Customer Service (French, Spanish & English)
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in French, Spanish, and English. Mention specific experiences where you used these languages, especially in customer service or sales contexts.
Showcase Customer Service Experience: If you have previous experience in customer service or call centres, detail your responsibilities and achievements. Use metrics if possible, such as customer satisfaction scores or sales targets met.
Demonstrate Sales Ability: Include examples of how you've successfully upsold products or services in the past. This could be through specific scenarios or achievements that highlight your sales-driven mindset.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the job description. Use keywords from the listing, such as 'proactive', 'multitasking', and 'customer needs', to show you're a perfect fit for the role.
How to prepare for a job interview at Team Jobs - Commercial
✨Showcase Your Language Skills
Since the role requires fluency in French, Spanish, and English, be prepared to demonstrate your language abilities during the interview. You might be asked to switch between languages or answer questions in each language, so practice speaking confidently in all three.
✨Highlight Customer Service Experience
If you have previous experience in customer service or a call centre, make sure to discuss specific examples of how you handled customer inquiries or resolved issues. This will show your potential employer that you can provide outstanding service.
✨Prepare for Sales Scenarios
Expect to be asked about your sales techniques and how you would upsell products. Think of examples from your past experiences where you successfully turned customer interest into bookings or sales, and be ready to share these stories.
✨Demonstrate Your Proactive Attitude
The job description mentions being friendly, proactive, and sales-driven. During the interview, convey your enthusiasm for helping customers and your willingness to go the extra mile. Share instances where you took initiative to improve customer satisfaction.
