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- Tasks: Manage product info, ensure compliance, and support customer service.
- Company: Join a leading UK food company with 30 years of sustainable practices.
- Benefits: Enjoy flexible working options and a full-time permanent role.
- Why this job: Be part of a mission-driven team focused on organic food and sustainability.
- Qualifications: 1+ year in customer service or food industry experience required.
- Other info: Knowledge of EUFIC regulations and allergen labelling is a plus.
The predicted salary is between 30000 - 42000 £ per year.
We are recruiting for a Quality & Customer Care Executive for one of the UK's leading food companies, with over 30 years of heritage and a mission to become a global leader in sustainable and organic food.
Location: Kingston upon Thames
Flexible working opportunities
Full-time | Permanent
Experience Required: 1+ year in customer service or the food industry
As a Quality and Customer Care Executive, you will play a key role in managing product information, maintaining compliance with EU labelling legislation, supporting supplier onboarding, and ensuring an excellent customer service experience.
Key Responsibilities:
- Oversee onboarding process for new suppliers
- Maintain up-to-date product specifications for packaging and labelling
- Create Front of Pack (FOP) & Back of Pack (BOP) label content from specifications
- Ensure compliance with EU labelling legislation and product claims
- Monitor packaging stock levels and liaise with suppliers to maintain continuity
- Coordinate and approve SSCC labels with suppliers
- Support customer service team during peak periods
- Handle customer queries and resolve complaints via phone and email
- Ensure all supplier certifications are current and properly documented
- Collaborate cross-functionally on product launches and quality projects
Do you have knowledge of EUFIC regulations and allergen labelling? If so, we would love to hear from you.
Quality & Customer Care Executive employer: Layka Recruitment
Contact Detail:
Layka Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Customer Care Executive
✨Tip Number 1
Familiarise yourself with EU labelling legislation and allergen regulations. Understanding these guidelines will not only help you in the interview but also demonstrate your commitment to compliance and quality in the food industry.
✨Tip Number 2
Network with professionals in the food industry, especially those who have experience in quality assurance and customer care. Engaging with them can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer queries or complaints in the past. Highlighting your problem-solving skills and ability to maintain a high level of customer service will set you apart from other candidates.
✨Tip Number 4
Research the company’s mission and values, particularly their focus on sustainability and organic food. Being able to articulate how your personal values align with theirs can make a strong impression during the interview process.
We think you need these skills to ace Quality & Customer Care Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the food industry. Emphasise any specific roles or tasks that relate to quality management, compliance with regulations, or supplier onboarding.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sustainable and organic food. Mention your knowledge of EU labelling legislation and how it relates to the role. Use specific examples from your past experience to demonstrate your suitability.
Highlight Relevant Skills: When detailing your experience, focus on skills such as communication, problem-solving, and attention to detail. These are crucial for handling customer queries and ensuring compliance with labelling standards.
Show Enthusiasm for the Company: Research the company’s mission and values. In your application, convey your enthusiasm for their commitment to sustainability and how you can contribute to their goals as a Quality & Customer Care Executive.
How to prepare for a job interview at Layka Recruitment
✨Know Your Regulations
Familiarise yourself with EU labelling legislation and allergen regulations. Being able to discuss these topics confidently will show your potential employer that you understand the compliance aspects of the role.
✨Showcase Customer Service Skills
Prepare examples from your previous experience where you successfully handled customer queries or complaints. Highlighting your problem-solving skills and ability to maintain a positive customer experience is crucial for this position.
✨Understand the Company’s Mission
Research the company’s commitment to sustainable and organic food. Demonstrating your alignment with their values and mission during the interview can set you apart from other candidates.
✨Prepare for Cross-Functional Collaboration
Think of instances where you have worked with different teams or departments. Be ready to discuss how you can contribute to product launches and quality projects, as collaboration is key in this role.
