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- Tasks: Support critical infrastructure and end-user environments in AI/ML workflows.
- Company: Join a high-impact team in Central London focused on cutting-edge technology.
- Benefits: Enjoy hybrid work flexibility and a competitive salary of £30–35k.
- Why this job: Be part of a forward-thinking team driving innovation in AI and machine learning.
- Qualifications: 2+ years in IT support, familiar with HPC, Windows, Linux, and cloud environments.
- Other info: No need to meet every requirement; we welcome diverse applicants!
The predicted salary is between 24000 - 28000 £ per year.
Salary: £30–35k DOE
Location: Central London – Hybrid/Onsite flexibility
Join a high-impact support and infrastructure team working across HPC, cloud, and end-user environments powering cutting-edge AI/ML systems.
Your Role:
We’re hiring an IT Support Engineer to contribute to a fast-paced, service-focused technical team. You’ll support critical infrastructure and end-user environments used in AI and machine learning workflows, managing systems, devices, and user requests across both internal and external setups.
What You’ll Be Doing:
- Providing service desk support across HPC and end-user systems
- Troubleshooting scheduled tasks and automation failures
- Managing service requests, triaging incidents, and escalating as needed
- Leading onboarding/offboarding processes for user accounts and access
- Administering Microsoft 365, Azure AD, Intune, and Teams
- Supporting infrastructure operations, updates, and maintenance
- Collaborating on procurement, device setup, and IT projects
- Documenting fixes, improvements, and support procedures
(And if you don’t tick every box – that’s okay. We’d still love to hear from you.)
The Stack & Environment:
Work across a modern tech landscape including: Linux, Windows, MacOS, Microsoft 365, Azure AD, Intune, Teams (incl. voice integration), NICE DCV, Slurm, CUDA, Jira Service Desk, Terraform, SiteGround, Confluence, and more.
What We’re Looking For:
- ~2+ years of experience in IT support or service desk operations
- ~Familiarity with HPC environments, job queues, and VDI solutions
- ~Hands-on troubleshooting across Windows, Linux, and MacOS
- ~Experience with Microsoft cloud environments and endpoint management
- ~Clear communicator with good documentation practices
Bonus Points:
- Exposure to Slurm, CUDA, Infiniband, or NICE/Amazon DCV
- Experience with infrastructure automation or scripting (e.g. Terraform)
- Understanding of SSL management and monitoring tools like Site24x7
- Familiarity with Jira Service Desk or Atlassian tools
How You Work:
- Curious, collaborative, and committed to high-quality support
- Comfortable working independently or alongside clients and peers
- Skilled at translating complexity into practical solutions
- Eager to grow, improve, and make a difference in your environment
Why This Role?
- Contribute to vital systems powering AI/ML innovation
- Collaborate in a forward-thinking engineering and support team
- Grow your skills across infrastructure, cloud, and user support
- Hybrid flexibility with a Central London base
Interested? Let’s talk – email Thana@engagewithus.com
IT Knowledge Engineer employer: The Engage Partnership Recruitment
Contact Detail:
The Engage Partnership Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Knowledge Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure AD, and Intune. Having hands-on experience or even just a solid understanding of these tools will help you stand out during interviews.
✨Tip Number 2
Showcase your troubleshooting skills by preparing examples of past experiences where you resolved complex IT issues. Be ready to discuss your thought process and the steps you took to find solutions, especially in high-pressure environments.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the specifics of the role, which can be beneficial during your interview.
✨Tip Number 4
Prepare to demonstrate your communication skills, as clear documentation and collaboration are key aspects of this role. Think of scenarios where you effectively communicated technical information to non-technical users, as this will highlight your ability to translate complexity into practical solutions.
We think you need these skills to ace IT Knowledge Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with HPC environments and cloud technologies. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of AI/ML systems. Mention specific experiences that align with the responsibilities listed in the job description.
Showcase Technical Skills: In your application, emphasise your hands-on experience with Windows, Linux, and MacOS troubleshooting, as well as your familiarity with Microsoft 365 and Azure AD. This will help you stand out as a strong candidate.
Highlight Communication Skills: Since clear communication is essential for this role, provide examples in your application of how you've effectively documented processes or communicated complex technical issues to non-technical users.
How to prepare for a job interview at The Engage Partnership Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with the technologies mentioned in the job description, such as Linux, Windows, and Microsoft 365. Highlight specific examples of how you've used these tools in previous roles, especially in troubleshooting and support scenarios.
✨Demonstrate Problem-Solving Abilities
Expect to face situational questions that assess your troubleshooting skills. Prepare to walk through your thought process when resolving technical issues, particularly in high-pressure environments like HPC or cloud systems.
✨Communicate Clearly
As a support engineer, clear communication is key. Practice explaining complex technical concepts in simple terms, as you may need to assist users who are not tech-savvy. Good documentation practices will also be a topic of discussion.
✨Express Your Curiosity and Willingness to Learn
The role requires a commitment to growth and improvement. Be ready to share examples of how you've pursued learning opportunities in the past, whether through formal training, self-study, or hands-on projects, especially in areas like infrastructure automation or scripting.
