Trainee Sales Executive - New Homes

The Lioncourt Group is unique within the house building industry and we are very proud to be distinctly different. It is our culture, focus on quality and success that inspires all employees in the Lioncourt Group to deliver exceptional performance. Lioncourt Homes is one of only a handful of UK home builders to have achieved HBF 5-star for 11 consecutive years.

Our culture is a key ingredient of our success. The key pillars of our culture are:

• Pride – pride in our work, our Company and our achievements
• Trust – we trust each other’s ability to do our roles, we are honest, we have integrity and respect for everyone.
• Agility – we adapt quickly to change and have created a supportive but flexible environment.
• Quality - we are all highly driven by quality and proud to be a 5 Star Home Builder. We are focused on quality of build, design and customer service.
• Fulfilling - Working at Lioncourt is a rewarding and enjoyable experience.

As a Trainee Sales Executive you will be allocated a mentor and follow a 12 month Development Programme. You will be based on an active development and be fully involved in the daily activities of a Sales Executive. As you gain experience, you may cover developments yourself without a mentor, but will not have full responsibility for your own site for a minimum of 12 months. This role offers a competitive salary, excellent commission scheme which increases with promotion, typically working Thursday to Monday, with one weekend off each month. Working pattern flexibility may be offered where we are able to accommodate. We have a number of developments launching and live within Worcestershire / Gloucestershire providing great continuity of work in this area.

During your training you will learn the skills to:

• Achieve monthly, quarterly and annual new homes sales targets as agreed with your Area Sales Manager / Head of Sales and Marketing
• Ensure every purchaser lead is maximised
• Provide excellence in customer service from enquiry and through every step of the customer experience
• Ensure the show home complex, stock plots, landscaping, signage, livery, AA signs, and development portal information are correct and presented to the highest standard
• Understand our product, specification and the benefits of buying our new homes including sustainability and energy efficient features
• Receive telephone, e-mail, walk-in and portal enquiries from potential customers and provide appropriate information, taking all details including source of enquiry logging all enquiries on the Customer Management system
• Ensure a robust feedback loop with our marketing team to help direct our marketing activities
• Maintain a thorough understanding of competitors and local market information for your development and provide accurate and up to date reports as required
• Negotiate new homes sales making best use of available home buying options and having a thorough understanding of the customers circumstances, financial status and effectively matching and managing these expectations
• Ensure all sales and customer contact activities are logged on our Customer Management system
• Understand and outline the benefits of the company recommended solicitor and IFA
• Be aware of choices and upgrades and understand the critical build stages for these additional extras
• Proactively monitoring customers sales progression to ensure exchange of contracts is in good time
• Remain abreast of all home buying schemes available, current legislation
• Maintain weekly contact with existing customers on all aspects of the 5* customer journey
• Be aware of CML inspection and completion dates
• Hold and minute weekly meetings with the Site Manager to monitor build progress
• Produce weekly reports as required by the Area Sales Manager
• Receive any issues/concerns from customers and ensure that appropriate action is taken to resolve them
• Ensuring GDPR compliance in relation to any data collected, stored or processed
• Ensure People Safe device is charged and always worn
• Undertake a weekly Health and Safety review
• Any other reasonable duties requested by the business in support of home sales and customer service excellence.

What experience or skills do you need?

• Customer Service experience would be advantageous
• A genuine drive to achieve realistic targets
• An interest in property and real estate
• A strong work ethic and tenacity