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For Companies At a Glance
- Tasks: Support the Café Manager in daily operations and lead a team to ensure quality service.
- Company: Join Luminary Bakery, a social enterprise empowering women through training and job opportunities.
- Benefits: Enjoy free coffee, discounts on food, and professional development opportunities.
- Why this job: Be part of a community-focused café that makes a positive impact while developing your skills.
- Qualifications: 1 year of experience in a fast-paced café and strong leadership skills required.
- Other info: Part-time role with flexible hours, perfect for students looking to gain valuable experience.
Based in: Luminary Bakery 71-73 Allen Road, Stoke Newington, London, N16 8RY
Reports to: Café Manager
Hours: Part time, 32 hours per week across Monday-Sunday
Salary: £13.50 per hour + additional responsibilities payment for hosting work experience
Who we are
Luminary consists of two entities working towards a shared purpose. Luminary Ltd is a registered charity that provides training and support programmes for women who have experienced violence and disadvantage. Luminary Limited runs the Employability Support Programme, offering training, mentoring, and trauma-informed guidance to women on their journey to independence. Luminary Bakery Ltd contributes to Luminary's social impact by offering work experience placements, apprenticeships, and job opportunities for graduates of the charity's training programmes. Luminary Bakery produces beautiful, artisanal baked goods and is working toward generating sustainable income to fund the charity.
Your Role as a Café Assistant Manager
As a Café Assistant Manager, you play an essential role in ensuring the smooth and efficient operation of the café. You support the Café Manager in daily operations, manage the team, oversee quality service, and foster a positive and inclusive atmosphere for both staff and customers. You lead by example, maintain high standards, and contribute to creating a welcoming, community-focused café environment. You will also host work experience once a week for the women currently on the Luminary Charity Training Programme.
Key Responsibilities
- Operations & Quality Control
- Support the Café Manager in maintaining product consistency and quality for food and beverages.
- Ensure safety procedures are followed to create a safe work environment.
- Oversee the timely completion of tasks and monitor production to meet high-quality standards.
- Assist in maintaining café equipment and report any issues promptly to the Café Manager.
- Ensure the café stays clean and organized, maintaining high cleanliness standards across all areas.
- Handle opening and closing duties to ensure café security and readiness for the next shift.
- Team Leadership & Training
- Train new staff, and host work experience for women on the Luminary Charity Training Programme.
- Supervise and support staff during shifts to ensure smooth operations.
- Assist in organising training sessions and team-building activities.
- Provide feedback, recognition, and coaching to team members to foster a positive and collaborative work culture.
- Investigate and report any incidents or accidents that occur during shifts.
- Customer Service & Community Engagement
- Ensure high-quality customer service by supporting staff in delivering friendly, efficient service.
- Build relationships with regular customers and foster a welcoming atmosphere.
- Support community-building initiatives that positively impact the women the café serves.
- Lead by example in providing excellent customer service and resolving customer complaints in a timely manner.
- Administration & Reporting
- Assist in maintaining accurate records of sales, production, and customer service activities.
- Assist the Café Manager achieve sales targets and operational goals.
- Coordinate with the Café Manager regarding inventory, supplies, and resources needed for the shift.
- Take on the Café Manager's responsibilities during their absence to ensure business continuity.
- Oversee daily financial transactions, ensuring accuracy and integrity.
Job Requirements & Abilities
- Experience
- At least 1 year as a shift leader (or similar role) in a fast-paced café environment, with strong knowledge of coffee preparation.
- Experience in training others in coffee preparation and customer service.
- Interpersonal Skills
- Demonstrate strong leadership and communication skills.
- Ability to multitask and work efficiently under pressure while maintaining a customer-focused approach.
- Skilled in conflict resolution and maintaining team morale.
- Leadership
- Motivate and support the team while leading by example.
- Apply excellent problem-solving abilities.
- Physical Ability
- Handle and lift items up to 50 lbs.
- Flexibility
- Willing to work varied hours and days as per business needs.
- Eligibility
- Proof of eligibility to work in the UK.
PERKS AND INCENTIVES:
- Free barista coffee when on shift
- 50% discount on all on site food & drink when on shift
- 20% discount on Luminary online purchases
- Opportunities for training and professional development
Assistant Café Manager employer: Luminary Bakery
Contact Detail:
Luminary Bakery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Café Manager
✨Tip Number 1
Familiarise yourself with Luminary Bakery's mission and values. Understanding their commitment to supporting women who have experienced violence and disadvantage will help you align your responses during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Highlight your experience in a fast-paced café environment, especially any roles where you've taken on leadership responsibilities. Be ready to share specific examples of how you've managed teams or trained new staff, as this is crucial for the Assistant Café Manager role.
✨Tip Number 3
Prepare to discuss your approach to customer service and community engagement. Think of ways you've built relationships with customers or contributed to a positive atmosphere in previous roles, as these skills are essential for fostering a welcoming café environment.
✨Tip Number 4
Showcase your problem-solving abilities and how you've handled conflicts in the past. Being able to demonstrate your capacity to maintain team morale and resolve issues effectively will set you apart as a strong candidate for this position.
We think you need these skills to ace Assistant Café Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in café management or similar roles. Emphasise your leadership skills, customer service experience, and any training you've provided to others.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the mission of Luminary Bakery. Mention specific experiences that demonstrate your ability to lead a team and provide excellent customer service.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as multitasking, conflict resolution, and maintaining high standards. Use examples from your past work to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Luminary Bakery
✨Know the Mission
Familiarise yourself with Luminary's mission and values. Understanding their commitment to supporting women who have experienced violence and disadvantage will help you align your answers with their goals during the interview.
✨Showcase Your Leadership Skills
Prepare examples from your previous experience where you've successfully led a team or trained new staff. Highlight how you fostered a positive work environment and resolved conflicts, as these are key aspects of the Assistant Café Manager role.
✨Demonstrate Customer Service Excellence
Be ready to discuss your approach to providing exceptional customer service. Share specific instances where you went above and beyond to ensure customer satisfaction, as this is crucial for creating a welcoming atmosphere in the café.
✨Ask Insightful Questions
Prepare thoughtful questions about the café's operations, team dynamics, and community engagement initiatives. This shows your genuine interest in the role and helps you understand how you can contribute to Luminary Bakery's success.
