Cleaning Contracts Manager

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards to this permanent position of Cleaning Contracts Manager. Our very busy client is looking for a Cleaning Contracts Manager to cover a number of schools and academies in the Lincolnshire area. A strong background in educational cleaning would be highly advantageous.

Job summary: To perform as a member of the Operational team to retain and drive business from existing customer accounts.

Key accountabilities:

• Manage the contracts and workforce to the highest standards as assigned by the OM.
• Attain excellent or at the very least good on all audit card visits.
• Managing a portfolio of clients based on number of contracts, value and number of employees.
• Ensure adequate cover for sickness, holiday cover and any absence are implemented.
• If no cover is in place the CM will be responsible to cover any specific cleaner in person.
• The CM visits the cleaning team at every customer site at least three times a month.
• CM carries out audits periodically to check on quality standards at clients' premises.
• Ensure we are exceeding the clients' expectations.
• Recruiting and training of new staff from cleaners through to Supervisors.
• Provision of timely weekly/monthly contract management reports and information as required.
• Ensure the quality systems and customer sign off (audit cards) and all paperwork including timesheets are returned to HQ within the agreed timescales.
• Must carry out checks and audits of allocation of stock at customers' premises.
• Develop and champion a truly customer-focused culture, standards and passion.
• Ensure prompt and accurate completion of all related requests by customers.
• Ensure that all systems workflow procedures and processes are followed.
• Research and resolve client issues and implement solutions working with the Operations Manager and Directors of the company.
• Escalate all serious issues to Senior Management at the earliest possible opportunity.
• Ensure that excellent communication of our goals and strategies is a characteristic of daily life in order to drive the performance of the business.
• Identify the corporate image that will ensure the business has a quality individual yet dynamic image in order to achieve clear market leadership, with a positive customer perception.
• Co-ordinate operational activities with the other Contract Managers and Operation team players.
• Maintain and regularly update customer files with new and relevant information.
• Utilize contract management information to track potential issues and changes with clients and industry.
• Understand and maintain current knowledge on the company's products, services, features and applications for services and systems.

Other details:

• Ensure full compliance with key practices and business standards.
• Health & Safety.
• Full clean driving licence.
• Risk Management.
• Client confidentiality.
• Working to agreed customer contract obligations.
• Meet and exceed Portfolio revenues and profit margins.
• Accurately process wages, holidays and sickness business data.
• Investigate and problem solve any financial issues within your contracts.
• Ensure that the desired standards of consistency, fairness and honesty are adhered to in all personnel situations and develop the appropriate culture.
• Provide leadership/example in the drive to train, manage and develop the team's skills and competencies.
• Lead the selection of the right people into the right positions to achieve and exceed objectives, and also with a view to long-term succession planning.
• All emails are responded to by close of business every day.
• Continuous innovative approach to systems and new ways of working.

Experience required:

• The proven ability to meet goals within budgeted resources and developing strategies within own portfolio, territory, sector or market.
• Experienced operational professional managing staff at all levels.
• At least three years of B2B experience within the cleaning industry.
• Excellent verbal and written communication skills.
• Ability to build and develop successful long-term relationships with customers, other teams and departments.
• Strong people management skills, with the ability to focus and guide others in accomplishing work objectives.
• Proven track record of developing and implementing an innovative customer approach.
• Ability to work within a multi-cultural environment and with all levels of the organisation.
• Project management skills and experience.
• Demonstrated problem-solving skills and experience.
• Excellent verbal, written, excel/power point and communication skills.

Package and further details:

• Salary: £32,000.
• Company van (work use only).
• Petrol Allowance: for travelling between the sites based in Lincolnshire.
• Hours: 40 hours a week with Lieu time; need to be available to work around 6 Saturdays in a year.
• Package: Bupa, 3% pension contribution, 25 days holiday plus stats.