Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage the Service Department and ensure top-notch customer care.
- Company: Join a reputable main dealer in Worthing with a strong focus on customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Be part of a team that values leadership, motivation, and customer service excellence.
- Qualifications: GCSEs in English and Maths, plus relevant motor vehicle qualifications required.
- Other info: Ideal for those who thrive under pressure and are passionate about customer care.
We are looking for an experienced Aftersales Manager for our client in Worthing. If you have a record of success working in a main dealer environment with strong management and people skills this could be a great opportunity for you.
QUALIFICATIONS
- Essential: GCSE Grade C or above in English and Maths or equivalent
- City and Guilds in Motor Vehicle Technology or equivalent
- Desirable: National Craft Certificate or Equivalent
- NVQ/SVQ levels 2 and 3 in Customer Service or equivalent
- Management Qualification Btec/Business Management Diploma
ATTAINMENTS/COMPETENCIES
- Essential: Ability and skills to deal with the overall management of the Service Department
- Good understanding of all Financial KPIs of Service.
- A good level of appropriate training which relates to the Service Manager's role
- Desirable: Knowledge of and ability to apply vehicle service/parts and warranty processes
- Word processing/Excel skills
- Knowledge of warranty administration systems
SKILLS REQUIRED
- Essential: Good oral and written communication skills
- Ability to work in a customer focused manner
- Can lead by example and is totally focused on providing a high level of Customer Care
- Able to motivate and lead others to perform in all aspects of their role
- Smart and professional presentation at all times
- Desirable: Self-prioritise workload according to the business needs
SPECIAL APTITUDE
- Essential: Self motivated and able to work under pressure
- Commitment to the client's aims and objectives
- Totally customer focused.
If this is the role for you please apply below and we look forward to catching up on the opportunity very soon.
Aftersales Manager employer: Tapp Recruit Ltd
Contact Detail:
Tapp Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network with professionals in the automotive industry, especially those who have experience in aftersales management. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 2
Research the specific dealership or company you're applying to. Understanding their values, customer service approach, and any recent news can help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 3
Prepare to discuss your previous experiences in detail, particularly how you've managed teams and improved customer satisfaction. Use specific examples that highlight your leadership skills and ability to meet financial KPIs.
✨Tip Number 4
Demonstrate your commitment to ongoing professional development. Mention any relevant training or certifications you've pursued, as well as your willingness to learn new systems or processes that are crucial for the role.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a main dealer environment, focusing on your management and people skills. Use specific examples of how you've successfully managed a service department and met financial KPIs.
Craft a Compelling Cover Letter: In your cover letter, emphasise your customer care focus and ability to lead by example. Mention any relevant qualifications, such as your City and Guilds in Motor Vehicle Technology, and how they relate to the role.
Showcase Relevant Skills: Clearly outline your skills in communication, motivation, and customer service. Provide examples of how you've used these skills to improve team performance and customer satisfaction in previous roles.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are essential for the Aftersales Manager role.
How to prepare for a job interview at Tapp Recruit Ltd
✨Showcase Your Management Skills
As an Aftersales Manager, you'll need to demonstrate your strong management abilities. Prepare examples of how you've successfully led teams in the past, focusing on your leadership style and how you motivate others to achieve high levels of customer care.
✨Understand Financial KPIs
Make sure you're well-versed in the financial Key Performance Indicators (KPIs) relevant to the service department. Be ready to discuss how you've used these metrics to drive performance and improve service outcomes in previous roles.
✨Prepare for Customer-Focused Scenarios
Since the role requires a commitment to customer satisfaction, think of specific situations where you've gone above and beyond for customers. Be prepared to share these stories to illustrate your customer-focused approach during the interview.
✨Dress Professionally
First impressions matter! Ensure you present yourself smartly and professionally. This not only reflects your seriousness about the role but also aligns with the company's expectations for a high level of customer care.
