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- Tasks: Lead service design projects, from research to delivery, enhancing healthcare services.
- Company: Join VML, a WPP Agency, committed to creativity and collaboration in the healthcare sector.
- Benefits: Enjoy a hybrid work model, fostering creativity and flexibility in your role.
- Why this job: Make a real impact in healthcare while mentoring junior designers and collaborating with diverse teams.
- Qualifications: Experience in service design, strategic thinking, and team management required.
- Other info: Hybrid work environment; open to discussing accommodations during the interview.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a passionate and experienced Lead Service Designer to elevate our work and lead service designers in creating meaningful, beautifully crafted products and services within the healthcare sector. You will lead a core project and small team in creating and implementing human-centred design strategies that enhance our clients’ services and customer/employee experiences.
Key Responsibilities:
- Service Design Leadership: Lead end-to-end service design processes, from research and ideation to prototyping, testing, delivery, and implementation, ensuring human-centred design principles are applied.
- Strategic Alignment & Transformation: Translate business challenges into human-centred design opportunities, navigating complex environments and aligning solutions with business objectives, especially within digital and business transformation projects.
- Collaboration & Communication: Collaborate with UX/UI teams, clients, and stakeholders to gather insights, define strategies, validate concepts, and ensure project alignment and successful delivery.
- Team Management & Mentorship: Provide guidance, feedback, and mentorship to junior service designers, fostering a collaborative and creative environment while ensuring high-quality work.
- Project Management & Delivery: Manage project planning, scope, and timelines, ensuring projects are delivered on time and within budget, while communicating effectively with stakeholders.
Skills & Experience:
- Deep background in service design.
- Exceptional strategic thinking.
- Ability to collaborate across multidisciplinary teams.
- Experience leading service design within digital & business transformations as well as customer experience.
- Comfortable navigating complex enterprise environments.
- Strong understanding of human-centred design principles.
- Experience with research, ideation, prototyping, testing, delivery, and implementation.
- Excellent communication and presentation skills.
- Experience in project planning and management.
- Experience managing a small team of service designers.
Tools: Keynote & PowerPoint, Figma or equivalent, Miro or equivalent.
Nice to have: Experience working within the healthcare sector.
We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
Freelance Lead Service Designer employer: VML
Contact Detail:
VML Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance Lead Service Designer
✨Tip Number 1
Familiarise yourself with the latest trends in service design, especially within the healthcare sector. This will not only help you understand the specific challenges faced in this industry but also allow you to speak confidently about how your skills can address these issues during interviews.
✨Tip Number 2
Network with professionals in the service design and healthcare fields. Attend relevant workshops, webinars, or conferences to connect with potential colleagues and mentors. This can provide you with valuable insights and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with human-centred design principles in detail. Be ready to share specific examples of how you've successfully led projects from ideation to implementation, particularly in complex environments, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Showcase your leadership and mentorship skills by discussing any previous experiences where you guided a team or collaborated across disciplines. Highlighting your ability to foster a creative environment will resonate well with the hiring team, as they value collaboration and team management.
We think you need these skills to ace Freelance Lead Service Designer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Freelance Lead Service Designer position. Tailor your application to highlight your relevant experience in service design and leadership.
Showcase Your Experience: In your CV and cover letter, emphasise your background in service design, particularly within the healthcare sector if applicable. Provide specific examples of projects where you've led teams and implemented human-centred design strategies.
Highlight Collaboration Skills: Since collaboration is key for this role, mention any experiences where you've worked with multidisciplinary teams. Discuss how you gathered insights and defined strategies in previous projects to demonstrate your ability to work effectively with others.
Tailor Your Application: Customise your cover letter to reflect your understanding of the company's values and mission. Mention how your approach aligns with their focus on creativity, collaboration, and connection, especially in the context of digital and business transformation.
How to prepare for a job interview at VML
✨Showcase Your Service Design Expertise
Be prepared to discuss your previous experience in service design, particularly within the healthcare sector. Highlight specific projects where you led end-to-end processes and how you applied human-centred design principles.
✨Demonstrate Strategic Thinking
Think about how you can translate complex business challenges into design opportunities. Be ready to share examples of how you've aligned design solutions with business objectives, especially in digital transformation projects.
✨Emphasise Collaboration Skills
Since collaboration is key in this role, prepare to discuss how you've worked with multidisciplinary teams. Share instances where you gathered insights from stakeholders and ensured project alignment for successful delivery.
✨Prepare for Team Management Questions
As a Lead Service Designer, you'll be mentoring junior designers. Think of examples where you've provided guidance and fostered a creative environment. Be ready to discuss your approach to team management and project delivery.
