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- Tasks: Manage non-fault motor claims from start to finish, ensuring clients are updated throughout.
- Company: Join a reputable law firm in Orpington, established for over 10 years and rapidly expanding.
- Benefits: Enjoy 33 days holiday, hybrid working, training opportunities, and retail discounts.
- Why this job: Be part of a supportive team with a focus on personal development and community impact.
- Qualifications: Experience in claims handling is preferred; strong communication and negotiation skills are essential.
- Other info: Get an extra day off for your birthday and paid volunteer time for charity work.
The predicted salary is between 20800 - 26000 £ per year.
Salary - up to £26,000 DOE
Orpington
9am to 5pm, Monday - Friday
MPJ Recruitment Ltd are proud to be supporting a reputable law firm based in Orpington who are currently searching for an experienced Claims Handler to join the team. The business has been established for over 10 years and they invest heavily in the training and support of their existing staff. They are a small business employing roughly 50 staff at the moment but they are expanding rapidly throughout 2025 and heading into 2026. Now is a great time to join and establish yourself within the business.
Claims Handler: As a Claims Handler you will be responsible for managing and processing non-fault motor claims proactively whilst keeping the relevant parties updated. You will be handling the claims from first notification of the accident until resolution. This will include assessing liability of a motor accident, collating and reviewing evidence whilst using good negotiation skills.
Key Responsibilities
- Manage a caseload of motor recovery claims from inception to settlement.
- Assess liability and determine recovery potential based on accident circumstances and supporting documentation.
- Recover costs incurred by the client as a result of a non-fault accident, including vehicle repairs/total loss, replacement vehicle expenses, recovery and storage.
- Evaluate claims in respect of quantum, liability and prospects of success.
- Liaise with third-party insurers, solicitors, brokers, using a confident and professional telephone manner.
- Issue letters of claim and negotiate settlements in accordance with industry standards and legal protocols.
- Maintain accurate and up-to-date records on case management systems.
- Ensure clients are kept up to date with the progress of their claim.
- Ensure compliance with relevant legislation and internal policies.
- Provide excellent customer service and handle enquiries in a professional manner.
Benefits
- 33 days holiday (including bank holidays)
- Hybrid Working (after successful completion of training and your probationary period)
- Buy and Sell Holiday
- Training and development
- Access to our reward hub which includes retail discounts and health & wellbeing.
- Paid volunteer time to support our chosen charity.
- Additional day off for your birthday.
Interested in knowing more? CLICK APPLY
Motor Claims Handler employer: MPJ Recruitment Ltd
Contact Detail:
MPJ Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handler
✨Tip Number 1
Familiarise yourself with the motor claims process and relevant legislation. Understanding the nuances of non-fault claims will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your negotiation skills. As a Claims Handler, you'll need to negotiate settlements effectively, so consider role-playing scenarios with friends or family to practice articulating your points clearly and confidently.
✨Tip Number 3
Network with professionals in the insurance and legal sectors. Attend industry events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at firms like ours.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the company's growth and training opportunities. This will highlight your eagerness to contribute to the team and grow within the organisation.
We think you need these skills to ace Motor Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling motor claims. Emphasise any previous roles where you managed claims from inception to settlement, and showcase your negotiation skills.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your skills align with the role, particularly in assessing liability and managing client communications.
Showcase Your Customer Service Skills: Since excellent customer service is crucial for this role, include examples in your application that demonstrate your ability to handle enquiries professionally and keep clients informed throughout the claims process.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Claims Handler.
How to prepare for a job interview at MPJ Recruitment Ltd
✨Know Your Claims
Familiarise yourself with the motor claims process, especially non-fault claims. Be prepared to discuss how you would assess liability and manage a caseload effectively.
✨Demonstrate Negotiation Skills
Since negotiation is key in this role, think of examples from your past experiences where you successfully negotiated settlements or resolved disputes. Highlight your approach and the outcomes.
✨Showcase Customer Service Experience
This position requires excellent customer service skills. Prepare to share specific instances where you provided outstanding service, particularly in challenging situations.
✨Research the Company
Understand the law firm's values and their approach to claims handling. This will help you align your answers with their expectations and demonstrate your genuine interest in joining their team.
