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- Tasks: Manage customer accounts and support retention efforts daily.
- Company: Join a dynamic team in Wolverhampton focused on customer satisfaction.
- Benefits: Enjoy a competitive salary and a supportive work environment.
- Why this job: Make a real impact by helping customers stay connected with our services.
- Qualifications: Experience in account management or retention is essential.
- Other info: This is a fixed-term contract for 6 months with immediate start.
The predicted salary is between 25750 - 25750 £ per year.
Location: Wolverhampton
Salary: £25,750 per annum
Hours: Monday to Friday 8.45am to 5pm - fixed term contract for 6 months
We are currently recruiting for a Customer Accounts Retention Advisor in Wolverhampton - initially on a fixed term contract of 6 months. The role involves working within the Retention department of the business, supporting customers with their existing account. You will be responsible for full Account Management of a portfolio of existing customers.
The ideal candidate will have experience within an Account Manager role or similar, and also have experience with Retention. This role is available for immediate start following successful interview. If interested then please do apply.
Customer Accounts Retention Advisor employer: HR Employment Bureau Redditch
Contact Detail:
HR Employment Bureau Redditch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Accounts Retention Advisor
✨Tip Number 1
Familiarise yourself with common customer retention strategies. Understanding techniques like upselling, cross-selling, and customer loyalty programmes can give you an edge in the interview.
✨Tip Number 2
Research our company culture and values. Being able to demonstrate how your personal values align with ours during the interview can make a strong impression.
✨Tip Number 3
Prepare examples from your past experience that showcase your ability to manage customer accounts effectively. Highlight specific situations where you successfully retained customers or resolved issues.
✨Tip Number 4
Practice your communication skills. As a Customer Accounts Retention Advisor, you'll need to convey information clearly and empathetically, so consider role-playing common customer scenarios with a friend.
We think you need these skills to ace Customer Accounts Retention Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Customer Accounts Retention Advisor. Highlight your relevant experience in account management and retention in your application.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the role. Emphasise any previous roles in account management or customer retention, and quantify your achievements where possible.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and retention. Mention specific examples from your past work that demonstrate your ability to manage accounts effectively and retain customers.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at HR Employment Bureau Redditch
✨Know Your Customer Retention Strategies
Familiarise yourself with common customer retention strategies and be ready to discuss how you've successfully implemented them in the past. This shows your understanding of the role and your proactive approach.
✨Demonstrate Account Management Experience
Prepare examples from your previous roles that highlight your account management skills. Be specific about how you maintained relationships and resolved issues for existing customers.
✨Showcase Your Communication Skills
As a Customer Accounts Retention Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently, as well as listening actively during the interview.
✨Research the Company
Take some time to learn about the company’s values, mission, and recent developments. This will help you tailor your answers and demonstrate your genuine interest in the role and the organisation.
