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- Tasks: Be the friendly voice helping customers with their queries and issues.
- Company: Join a dynamic logistics team focused on excellent customer service.
- Benefits: Enjoy a supportive environment, full training, and career development opportunities.
- Why this job: Make a real impact by ensuring smooth customer experiences in a fast-paced setting.
- Qualifications: Previous customer service experience is a plus; basic IT skills required.
- Other info: Weekend shifts are part of the rotating schedule.
Location: Wolverhampton
Hours: 30 hours per week (will include some weekends)
Are you a people person with a passion for delivering excellent customer service? Join our fast-paced logistics team and become a vital part of our customer service contact centre!
About the Role:
As a Customer Service Advisor, you’ll be the first point of contact for our customers, providing support and resolving queries related to deliveries, orders, and logistics services. You’ll work as part of a dedicated team to ensure every customer experience is smooth and efficient.
Key Responsibilities:
- Respond to customer queries via phone, email, and live chat
- Provide accurate information on delivery status, product queries, and service issues
- Handle complaints with professionalism and escalate when necessary
- Log and update customer records in our internal system
- Collaborate with internal teams to resolve issues quickly and effectively
About You:
- Previous experience in a customer service role (contact centre experience desirable)
- Basic IT skills (able to navigate email, CRM systems, and online tools)
- Excellent communication skills, both written and verbal
- A calm, patient, and friendly manner under pressure
- Willingness to work weekends as part of a rotating shift pattern
What We Offer:
- Supportive team environment
- Full training provided
- Opportunities for career development
- Employee benefits and incentives
Contact centre employer: Pertemps Wolverhampton
Contact Detail:
Pertemps Wolverhampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact centre
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to tackle real-life situations.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being articulate and clear is crucial in a contact centre role, so honing these skills can give you an edge.
✨Tip Number 3
Research our company values and customer service philosophy. Understanding what we stand for will allow you to align your answers with our expectations during the interview process.
✨Tip Number 4
Be prepared to discuss your availability and willingness to work weekends. Since this role includes shifts on weekends, showing flexibility can make you a more attractive candidate.
We think you need these skills to ace Contact centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in contact centres. Emphasise your communication skills and any specific achievements that demonstrate your ability to handle customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work in this role and how your previous experiences make you a great fit for the team. Be sure to address the key responsibilities mentioned in the job description.
Showcase Your Skills: In your application, highlight your IT skills and familiarity with CRM systems. Provide examples of how you've used these skills in past roles to resolve customer issues or improve service delivery.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Pertemps Wolverhampton
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. During the interview, share examples of how you've successfully handled customer interactions in the past, especially any challenging situations where you turned a negative experience into a positive one.
✨Demonstrate Problem-Solving Abilities
Employers want to see how you approach problem-solving. Prepare to discuss specific instances where you resolved customer queries or complaints effectively. Highlight your thought process and the steps you took to ensure customer satisfaction.
✨Familiarise Yourself with the Company
Research the logistics company and understand their services and values. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company. Mentioning specific details about their operations can set you apart from other candidates.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service, such as how you handle difficult customers or what you do when you don't know the answer to a query. Practising your responses will help you feel more confident and articulate during the interview.
