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For Companies At a Glance
- Tasks: Manage customer interactions, billing, renewals, and growth opportunities in a dynamic team.
- Company: Join a leading SaaS company specialising in IoT and Telematics solutions.
- Benefits: Enjoy flexible working options and a vibrant corporate culture.
- Why this job: Be part of a global team focused on customer satisfaction and impactful growth.
- Qualifications: Experience in B2B Customer Success or Account Management is essential.
- Other info: Collaborate with diverse teams across the globe for innovative solutions.
The predicted salary is between 28800 - 48000 £ per year.
Join our Global Customer Success team to drive retention, growth, and satisfaction for our SaaS-based IoT/Telematics clients.
- You’ll manage customer interactions, billing, renewals, and growth opportunities while collaborating with global teams.
- Must have experience in B2B Customer Success or Account Management with strong communication and organizational skills.
Customer Success Manager employer: Ascendion
Contact Detail:
Ascendion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the SaaS and IoT/Telematics industries. Understanding the specific challenges and trends in these sectors will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in Customer Success and Account Management roles. Attend industry events or join relevant online communities to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer retention and growth in previous roles. Highlighting measurable outcomes from your past experiences will showcase your ability to deliver results in a similar position at StudySmarter.
✨Tip Number 4
Demonstrate your communication and organisational skills during any interactions with us. Be clear and concise in your conversations, and show that you can manage multiple priorities effectively, as these are key traits for a Customer Success Manager.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B Customer Success or Account Management. Use specific examples that demonstrate your communication and organisational skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of SaaS-based IoT/Telematics. Mention how your previous experiences align with the responsibilities of managing customer interactions and driving growth.
Showcase Relevant Skills: In your application, emphasise your strong communication and organisational skills. Provide examples of how you've successfully managed customer relationships and contributed to retention and growth in past roles.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week or two. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Ascendion
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in B2B Customer Success or Account Management. Highlight specific examples where you successfully drove retention and growth for clients, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Strong Communication Skills
Since the role involves managing customer interactions, it's crucial to exhibit your communication skills during the interview. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively communicated with clients in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and approach to customer challenges. Think about past situations where you had to resolve issues or identify growth opportunities, and be ready to explain your thought process and actions taken.
✨Research the Company and Its Clients
Familiarise yourself with the company's products and services, especially in the SaaS-based IoT/Telematics space. Understanding their client base and industry trends will allow you to ask insightful questions and show your genuine interest in contributing to their success.
