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For Companies At a Glance
- Tasks: Provide top-notch IT support and drive tech improvements daily.
- Company: Join a dynamic IT team focused on user satisfaction and efficiency.
- Benefits: Enjoy a collaborative environment with opportunities for growth and learning.
- Why this job: Make a real impact by empowering users and enhancing IT systems.
- Qualifications: 3 years in IT support, strong skills in Microsoft 365 and Active Directory required.
- Other info: Ideal for proactive individuals eager to tackle challenges in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
Are you a proactive IT professional passionate about user support and technology improvement? We’re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you’ll help drive efficiency, resilience, and user satisfaction by delivering top-tier technical support and taking part in technology-driven change projects. You’ll be the first point of contact for IT support queries, ensuring that our systems run smoothly and our users feel empowered by technology.
Key Responsibilities
- Act as the first line of support for IT queries, resolving issues across on-premise, hybrid, and remote environments.
- Own, track, and report on helpdesk support tickets and their resolution effectiveness.
- Standardise IT processes, systems, and documentation to ensure consistency and compliance.
- Work alongside suppliers and service providers to ensure high service standards.
- Assist in IT infrastructure monitoring, daily contingency checks, and backup management.
- Identify and implement opportunities to improve IT infrastructure security and efficiency.
- Train users and assess training needs to support adoption of IT solutions.
- Support asset tagging, hardware maintenance, and vendor contract management.
- Take part in IT projects and maintenance activities in line with departmental objectives.
Required Skills & Experience
- Minimum 3 years' experience in 1st and 2nd Line IT support roles.
- Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk/ticketing systems.
- Experience working with users in on-premise, hybrid, and remote setups.
- Ability to manage 3rd party vendors and support contracts.
- GCSE in IT (or equivalent qualification).
Desirable Skills & Qualifications
- Familiarity with Veeam and VMware products.
- Experience with ERP systems and mobile device management.
- Participation in IT-related project work.
- Microsoft certifications and/or ITIL qualification.
- Previous experience in a small to medium enterprise (SME) environment.
What You’ll Achieve
This role supports the delivery of our clients company strategy by maintaining and improving IT systems, delivering excellent user support, and contributing to key IT projects. You’ll play a pivotal role in driving forward our digital efficiency, ensuring smooth operations and empowering colleagues through great tech and even better support.
Ready to Apply?
If you thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we’d love to hear from you.
1st / 2nd Line Support Engineer X 2 employer: Adria Solutions Ltd.
Contact Detail:
Adria Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Support Engineer X 2
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Microsoft 365. Having hands-on experience or even just a solid understanding of these tools will help you stand out during interviews.
✨Tip Number 2
Prepare to discuss your previous experiences in managing helpdesk support tickets. Be ready to share examples of how you've resolved issues effectively and improved user satisfaction in past roles.
✨Tip Number 3
Showcase your ability to work collaboratively with suppliers and service providers. Think of instances where you've successfully managed vendor relationships or contributed to IT projects, as this will demonstrate your teamwork skills.
✨Tip Number 4
Highlight any relevant certifications or training, especially if you have Microsoft certifications or ITIL qualifications. This can give you an edge over other candidates and show your commitment to professional development.
We think you need these skills to ace 1st / 2nd Line Support Engineer X 2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support roles. Emphasise your hands-on experience with Active Directory, Microsoft 365, and any relevant IT certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for user support and technology improvement. Mention specific examples of how you've resolved IT issues or improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to helpdesk systems, hardware troubleshooting, and vendor management. This will demonstrate your capability to meet the job requirements.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to contribute to the company's IT projects and user satisfaction. A positive attitude can make a significant difference in your application.
How to prepare for a job interview at Adria Solutions Ltd.
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with key technologies like Active Directory, Microsoft 365, and VoIP systems. Highlight specific examples of how you've resolved issues in these areas to demonstrate your expertise.
✨Emphasise User Support Experience
Since this role focuses on user support, share stories that illustrate your ability to assist users effectively. Discuss how you've handled challenging support queries and the positive outcomes that resulted from your interventions.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your approach to troubleshooting and resolving IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company's IT strategy and user support initiatives. Inquire about their current challenges and how you can contribute to improving their IT infrastructure and user satisfaction.
