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- Tasks: Ensure smooth upgrades and patches for Claranet products while maintaining service quality.
- Company: Claranet is a leading provider of integrated managed services, focused on customer satisfaction.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team culture.
- Why this job: Join a dynamic team dedicated to delivering top-notch services and building lasting customer relationships.
- Qualifications: Experience in IT Managed Services, quality assurance, and strong communication skills are essential.
- Other info: Ideal for self-motivated individuals who thrive under pressure and enjoy problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
The Release and Assurance Analyst is responsible for ensuring that upgrades and patches to Claranet products and services are properly released to Claranet customers, as well as that services provided by Claranet meet the expectations and requirements of our customers. This involves working on actions related to the release process, including testing, quality assurance, and documentation. The role is responsible for monitoring alerts, analysing reports and scheduling tasks to patch services, carry out maintenance and resolve issues relating to service health.
Claranet's strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. We are seeking an Analyst, with a customer service mindset and understanding of operational methodologies, to become a part of the Service Assurance team; working proactively to maintain service levels on behalf of Claranet customers through event management, service health and housekeeping methodologies. The role will be focusing on release and assurance processes and will contribute to efficiency and effectiveness of those.
Objectives and Key Results
- Ensure that the services provided by Claranet are of high quality and meet the needs of customers
- Collaborate with key stakeholders to ensure that all requirements and agreed service level agreements (SLAs) are met
- Conduct a release process from testing to quality assurance of products and services
- Monitor and report on release process and performance of services
- Ensure that all relevant release and performance documentation and other materials are up to date and accurate
- Support the development of plans, procedures and policies.
Duties and Responsibilities
- Support the creation and maintenance of release plans and schedules
- Support development and implementation release procedures and policies
- Ensure that documentation and other materials are up to date and accurate
- Monitor the release process to identify and address any issues or risks
- Analyse and report on release performance metrics
- Collaborate with key stakeholders to ensure that all requirements are met
- Maintain a thorough understanding of the product, services and its features, as well as the needs and preferences of customers
- Monitor service levels and the performance of the services, and ensure that they meet the agreed service level agreements (SLAs)
- Identify service issues or problems with the services provided, and work with other teams to resolve them
- Analyse service data related to the performance of the services provided and identify trends and patterns that may indicate potential issues
- Conduct testing of products and services before release
- Support the development of service improvement plans.
Teams to collaborate with
Customer Experience and Managed Services – ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions.
Position Specifications
Behavioural competencies – organisational and behavioural fit
- Flexible and creative to take considered risks
- Learn and adapt quickly to changing situations
- Self-motivated and able to work under pressure
- Manages conflict and challenges in an open and constructive manner.
Critical competencies – technical fit
- Experience in IT Managed Service industry with knowledge in Cloud, Security, network, and modern workplace services
- Experience in quality assurance, release management, and testing
- Awareness of the managed services market and an understanding of the technologies and skills needed to deliver high quality customer service
- Excellent collaboration and communication skills
- Strong attention to detail and ability to work independently
Release & Assurance Analyst employer: Claranet
Contact Detail:
Claranet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Release & Assurance Analyst
✨Tip Number 1
Familiarise yourself with Claranet's products and services. Understanding their offerings will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your quality assurance and release management skills. Being able to discuss specific methodologies or tools you've used in the past can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Claranet. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare examples of how you've successfully collaborated with stakeholders in previous roles. This will highlight your teamwork skills and ability to meet service level agreements, which are crucial for this position.
We think you need these skills to ace Release & Assurance Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT managed services, quality assurance, and release management. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your understanding of Claranet's mission and how your skills align with their objectives. Mention specific examples of how you've contributed to service quality and customer satisfaction in previous roles.
Showcase Your Technical Skills: Detail your experience with cloud services, security, and network management in your application. Highlight any relevant certifications or training that demonstrate your technical competencies.
Demonstrate Problem-Solving Abilities: Provide examples in your application of how you've identified and resolved service issues in the past. This will showcase your analytical skills and ability to work under pressure, which are crucial for this role.
How to prepare for a job interview at Claranet
✨Understand the Release Process
Familiarise yourself with the release process, including testing and quality assurance. Be prepared to discuss how you would ensure that upgrades and patches meet customer expectations.
✨Showcase Your Analytical Skills
Highlight your ability to monitor service levels and analyse performance metrics. Prepare examples of how you've identified trends or issues in previous roles and how you addressed them.
✨Emphasise Collaboration
Since the role involves working with various stakeholders, be ready to share experiences where you successfully collaborated with teams to meet service level agreements and improve service delivery.
✨Demonstrate Customer Service Mindset
Illustrate your understanding of customer needs and how you prioritise their satisfaction. Discuss any past experiences where you went above and beyond to ensure a positive customer experience.
