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For Companies At a Glance
- Tasks: Provide IT support, handle helpdesk queries, and assist in customer projects.
- Company: Join a well-established IT service provider in Berkshire or Leeds.
- Benefits: Enjoy a competitive salary, hands-on training, and a supportive team environment.
- Why this job: Kickstart your IT career with real-world experience and develop essential tech skills.
- Qualifications: GCSE Grade C/4 in Maths & English; ICT qualification or hands-on IT experience preferred.
- Other info: This is a full-time, office-based apprenticeship with growth opportunities.
Do you have a passion for technology? Are you ready to turn your hobby into a career? This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in Berkshire or Leeds Yorkshire and the role is full time office based.
About the Role
As an IT Support Apprentice, you will join a dynamic and supportive team, developing essential IT skills while working on real-world projects. Your key responsibilities will include:
- Providing technical support for IT
- Assisting in customer projects and IT service activities
- Handling helpdesk calls and emails, ensuring timely responses
- Managing and resolving first-line support queries
- Gaining experience in networking, security, and cloud services
What We're Looking For
- GCSE Grade C/4 or above in Maths & English (or equivalent)
- GCSE, BTEC, or A Level in ICT (preferred) OR hands-on experience with IT systems
- A passionate, motivated individual eager to build a career in IT
- Strong problem-solving skills and a willingness to learn
- Excellent communication and customer service skills
- An inquisitive and can-do attitude
IT Support Apprenticeship £20-25k Permanent Berkshire employer: Telstra Associates
Contact Detail:
Telstra Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprenticeship £20-25k Permanent Berkshire
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Knowing your way around helpdesk systems, ticketing software, and remote support tools can give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your problem-solving skills by tackling real-world IT issues. Consider volunteering to help friends or family with their tech problems, as this hands-on experience will be invaluable when discussing your capabilities in interviews.
✨Tip Number 3
Showcase your passion for technology by staying updated on the latest trends and developments in IT. Being able to discuss recent advancements or technologies during your interview can demonstrate your enthusiasm and commitment to the field.
✨Tip Number 4
Prepare to discuss your communication and customer service skills. Think of examples where you've successfully resolved issues or helped others, as these stories can highlight your suitability for a role that involves direct interaction with clients.
We think you need these skills to ace IT Support Apprenticeship £20-25k Permanent Berkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience or skills related to IT support. Include any coursework, projects, or hobbies that demonstrate your passion for technology and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the IT Support Apprenticeship. Mention specific reasons why you want to work in this role and how your background aligns with the company's needs.
Highlight Relevant Qualifications: Clearly state your GCSE results, especially in Maths and English, as well as any ICT qualifications. If you have hands-on experience with IT systems, be sure to mention it to strengthen your application.
Showcase Soft Skills: In your application, emphasise your communication and customer service skills. Provide examples of how you've successfully resolved issues or helped others, as these are crucial for an IT support role.
How to prepare for a job interview at Telstra Associates
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that demonstrate your interest and how you've engaged with IT outside of formal education.
✨Highlight Relevant Skills
Discuss any relevant skills you possess, such as problem-solving abilities or customer service experience. Be prepared to give examples of how you've used these skills in past situations, even if they are from non-IT roles.
✨Prepare for Technical Questions
Since this role involves IT support, expect some technical questions. Brush up on basic IT concepts, networking, and troubleshooting techniques. Being able to answer these questions will show your readiness for the apprenticeship.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the company culture, training opportunities, and the types of projects you might work on. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
