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For Companies At a Glance
- Tasks: Provide IT support, handle helpdesk queries, and assist in customer projects.
- Company: Join a well-established IT service provider in Yorkshire.
- Benefits: Enjoy a competitive salary, hands-on training, and a supportive team environment.
- Why this job: Kickstart your IT career with real-world experience and develop essential tech skills.
- Qualifications: GCSE Grade C/4 in Maths & English; ICT knowledge preferred but not essential.
- Other info: Full-time office-based role with opportunities for growth and learning.
The predicted salary is between 16000 - 20000 £ per year.
IT Support Apprentice, training provided.
Do you have a passion for technology? Are you ready to turn your hobby into a career? This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in Berkshire or Leeds Yorkshire and the role is full time office based.
About the Role
As an IT Support Apprentice, you will join a dynamic and supportive team, developing essential IT skills while working on real-world projects. Your key responsibilities will include:
- Providing technical support for IT
- Assisting in customer projects and IT service activities
- Handling helpdesk calls and emails, ensuring timely responses
- Managing and resolving first-line support queries
- Gaining experience in networking, security, and cloud services
What We're Looking For
- GCSE Grade C/4 or above in Maths & English (or equivalent)
- GCSE, BTEC, or A Level in ICT (preferred) OR hands-on experience with IT systems
- A passionate, motivated individual eager to build a career in IT
- Strong problem-solving skills and a willingness to learn
- Excellent communication and customer service skills
- An inquisitive and can-do attitude
IT Support Apprenticeship £20-25k Permanent Yorkshire employer: Telstra Associates
Contact Detail:
Telstra Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprenticeship £20-25k Permanent Yorkshire
✨Tip Number 1
Show your passion for technology by engaging in relevant online communities or forums. This will not only enhance your knowledge but also demonstrate your enthusiasm during interviews.
✨Tip Number 2
Consider volunteering for local organisations or helping friends and family with their IT issues. This hands-on experience can be invaluable and will give you real-world examples to discuss in your interviews.
✨Tip Number 3
Familiarise yourself with common IT support tools and software, such as ticketing systems and remote desktop applications. Being knowledgeable about these tools can set you apart from other candidates.
✨Tip Number 4
Prepare for the interview by practising common IT support scenarios and questions. This will help you articulate your problem-solving skills and show that you're ready to tackle real-life challenges.
We think you need these skills to ace IT Support Apprenticeship £20-25k Permanent Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience or skills related to IT support. Include any coursework, projects, or hobbies that demonstrate your passion for technology and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the apprenticeship. Mention specific reasons why you want to work in IT support and how your background aligns with the company's needs.
Highlight Relevant Skills: In your application, emphasise your communication and customer service skills. Provide examples of how you've successfully resolved issues or helped others, as these are crucial for an IT support role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in IT support.
How to prepare for a job interview at Telstra Associates
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that demonstrate your interest and how you've engaged with IT outside of formal education.
✨Highlight Relevant Skills
Discuss your problem-solving skills and any relevant experience you have, whether it's through coursework or hands-on practice. Be prepared to give examples of how you've tackled technical issues in the past.
✨Demonstrate Communication Skills
Since customer service is a key part of the role, practice explaining technical concepts in simple terms. This will show that you can communicate effectively with both technical and non-technical users.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. This shows your genuine interest and helps you understand if the position aligns with your career goals. Consider asking about the types of projects you'll be involved in or opportunities for further training.
