Cloud Engineer & 3rd Line Support
Cloud Engineer & 3rd Line Support

Cloud Engineer & 3rd Line Support

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join us as a Cloud Engineer, tackling exciting projects and providing top-notch support.
  • Company: Be part of a dynamic Microsoft Partner, leading in cloud technology solutions.
  • Benefits: Enjoy remote work flexibility and opportunities for professional growth.
  • Why this job: Work with cutting-edge tech while making a real impact in cloud security and customer satisfaction.
  • Qualifications: Intermediate to expert-level experience with Microsoft 365 and Azure is essential.
  • Other info: Ideal for tech-savvy individuals eager to learn and grow in a supportive environment.

The predicted salary is between 36000 - 60000 £ per year.

Location: Remote / UK

Role Overview: As a Cloud Engineer, you will work hands-on with the latest Microsoft Cloud technologies, providing both day-to-day support and technical project work across Microsoft 365 and Azure platforms. You should be driven, technically proficient, and customer-focused, with a proactive attitude and a genuine interest in security-first cloud solutions.

Essential Experience:

  • Intermediate to expert-level hands-on experience with Microsoft 365 and Azure
  • Strong understanding of cloud governance, compliance, and security best practices
  • Excellent problem-solving skills
  • Experience in delivering both support and project-based work
  • Strong verbal and written communication skills
  • Ability to work independently and manage multiple priorities
  • Windows Server experience
  • 3rd Line Support experience

Desirable:

  • Foundational knowledge and expertise in networking, virtualization, and traditional on-premises infrastructure
  • Experience with PowerShell scripting and automation
  • Proficiency in Microsoft Endpoint Management
  • Familiarity with the Microsoft Defender suite and Sentinel
  • Experience with Cyber Essentials and CIS Benchmarks
  • Good working knowledge of artificial intelligence applications

Key Responsibilities:

  • Implement and manage cloud security best practices
  • Deploy solutions across Microsoft 365 and Azure environments
  • Support customers with complex cloud-related incidents
  • Lead cloud migration and transformation projects
  • Deliver solutions and resolve issues within tight deadlines
  • Occasionally work outside regular hours as required
  • Identify and capitalize on sales opportunities
  • Accurately log time using our ITSM tool (HALO) to ensure customer value
  • Collaborate with internal teams to enhance delivery knowledge and skills
  • Provide high-quality documentation and customer training as needed

If you want the opportunity to work for a growing Microsoft Partner, Please Apply Now.

Cloud Engineer & 3rd Line Support employer: Innovative Tech People

As a leading Microsoft Partner, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our remote working model allows for flexibility while engaging with cutting-edge Microsoft Cloud technologies, ensuring you are at the forefront of innovation. With a strong emphasis on collaboration and continuous learning, we offer unique opportunities to enhance your skills in cloud governance and security, making us an excellent employer for those seeking meaningful and rewarding careers.
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Contact Detail:

Innovative Tech People Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Cloud Engineer & 3rd Line Support

✨Tip Number 1

Familiarise yourself with the latest Microsoft Cloud technologies, especially Microsoft 365 and Azure. Join online forums or communities where professionals discuss their experiences and share insights about these platforms.

✨Tip Number 2

Showcase your problem-solving skills by preparing examples of complex issues you've resolved in previous roles. Be ready to discuss these scenarios during interviews to demonstrate your hands-on experience.

✨Tip Number 3

Network with current Cloud Engineers or professionals in similar roles. Attend webinars or local meetups to build connections and gain insights into the company culture at StudySmarter.

✨Tip Number 4

Stay updated on cloud governance and security best practices. Consider obtaining relevant certifications that can enhance your credibility and show your commitment to a security-first approach in cloud solutions.

We think you need these skills to ace Cloud Engineer & 3rd Line Support

Hands-on experience with Microsoft 365
Hands-on experience with Azure
Cloud governance knowledge
Compliance best practices
Security best practices
Excellent problem-solving skills
Experience in support and project-based work
Strong verbal communication skills
Strong written communication skills
Ability to manage multiple priorities
Windows Server experience
3rd Line Support experience
Networking knowledge
Virtualization expertise
PowerShell scripting skills
Automation proficiency
Microsoft Endpoint Management knowledge
Familiarity with Microsoft Defender suite
Familiarity with Microsoft Sentinel
Experience with Cyber Essentials
Knowledge of CIS Benchmarks
Understanding of artificial intelligence applications

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your hands-on experience with Microsoft 365 and Azure. Include specific examples of cloud governance, compliance, and security best practices you've implemented in previous roles.

Craft a Compelling Cover Letter: In your cover letter, express your passion for cloud technologies and customer support. Mention your problem-solving skills and how you can contribute to the company's success by delivering high-quality solutions.

Showcase Relevant Skills: Clearly outline your technical skills related to cloud engineering and 3rd line support. Emphasise your experience with PowerShell scripting, Microsoft Endpoint Management, and any familiarity with Cyber Essentials or CIS Benchmarks.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.

How to prepare for a job interview at Innovative Tech People

✨Showcase Your Technical Skills

Be prepared to discuss your hands-on experience with Microsoft 365 and Azure. Highlight specific projects you've worked on, focusing on your problem-solving skills and how you implemented cloud security best practices.

✨Demonstrate Customer Focus

Since the role involves supporting customers with complex cloud-related incidents, share examples of how you've successfully resolved customer issues in the past. Emphasise your proactive attitude and ability to manage multiple priorities.

✨Communicate Clearly

Strong verbal and written communication skills are essential. Practice explaining technical concepts in a way that is easy to understand, as you may need to provide training or documentation for customers.

✨Prepare for Scenario-Based Questions

Expect questions that assess your ability to handle real-world scenarios, such as leading cloud migration projects or dealing with tight deadlines. Think of examples from your previous experience that demonstrate your capability in these areas.

Cloud Engineer & 3rd Line Support
Innovative Tech People
I
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