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For Companies At a Glance
- Tasks: Support customers with technical queries and manage project-related equipment.
- Company: Join Steatite, a leader in innovative technology solutions across various industries.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for growth.
- Why this job: Be part of a team that values your contributions and prioritises your wellbeing.
- Qualifications: Engineering background in communications or electronics preferred; networking skills are a plus.
- Other info: Opportunities for travel and hands-on experience with cutting-edge technology.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
Whether it’s industrial embedded computing, custom lithium battery packs, secure communication systems, antennas, or imaging technology we design, manufacture, supply and support it! From the ocean floor to the edge of space, Steatite innovation is making sure that vital technology operates consistently, reliably, and above all safely. Our products can be found gathering scientific insight in the cold and crushing depths of the deep sea, transmitting high bandwidth data across hostile terrain, processing colossal amounts of traffic data at the “edge” and via the cloud, and enabling next generation video solutions on board trains above and below ground. From the first day of your employment with us, you will be part of an organisation that strives every day to make your work rewarding and cares for your safety and wellbeing. The Solid State Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments or support during the application process or interview, please let us know, and we will make the necessary arrangements.
About the Role
This role encompasses the following responsibilities:
- Asset management including the base lining of the customers fleet of equipment.
- Project related Wave Relay equipment health checks and configuration management of hardware in line with the requirements of the project.
- Answering the help desk calls for the specific project and other technical questions.
- Recording and resolving technical questions.
- Managing support tickets.
- Managing and maintain the customers technical reference system.
- Work with the Communications Business Development team and Engineering to evaluate new software and hardware products.
- Providing overall customer support and acting in a support role for Wave Relay projects and specific support projects contracted to Steatite.
- Give and be part of a team in providing field technical support for customer demonstrations and trials.
- The role has opportunities to expand and get more involved with customer and technical support for the Wave Relay radios and associated equipment and software.
- Once fully trained the role shall be to serve as a technical / project support specialist for the Communications business unit with the primary task of supporting a specific project and a secondary role of technical support to a wider customer base.
- The secondary role shall be to function as a subject matter expert (SME) for the communication solutions supplied by Steatite. This encompasses the Wave Relay® MANET solutions along with other communication solutions.
- The position requires travelling to customer locations to enable delivery of the project support and functions required to fulfil the project.
Qualifications
- Engineering qualifications ideally in communications and or electronics.
- Understanding / qualifications in networking, IP scheming, and RF.
- Desirable to currently hold or able to obtain UK Government Security Clearances.
- Desirable to have 3+ years of experience with Defence, Communications, Intelligence, Special Operations communication systems but not essential.
- Desirable to have experience or knowledge of wireless technology specifically Wave Relay® MANET.
- Ideally has experience collaborating directly with customers and end users.
- If the candidate has networking skills using Cisco with CCNA or equivalent, it would be advantageous.
- Clean Driving Licence.
Required Skills
- First class communication skills with proven experience in interfacing with technical engineers.
- Good Microsoft skills and experience with PowerPoint.
Preferred Skills
- Desirable to currently hold or able to obtain UK Government Security Clearances.
- Desirable to have 3+ years of experience with Defence, Communications, Intelligence, Special Operations communication systems but not essential.
- Desirable to have experience or knowledge of wireless technology specifically Wave Relay® MANET.
- Ideally has experience collaborating directly with customers and end users.
- If the candidate has networking skills using Cisco with CCNA or equivalent, it would be advantageous.
Pay range and compensation package
Salary Package: £30,000 to £40,000
Equal Opportunity Statement
The Solid State Group is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Contact Detail:
Steatite Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communication Support Engineer
✨Tip Number 1
Familiarise yourself with Wave Relay technology and its applications. Understanding the specifics of MANET solutions will give you an edge during discussions with the hiring team, showcasing your genuine interest in their products.
✨Tip Number 2
Brush up on your communication skills, especially in technical contexts. Since this role involves interfacing with engineers and customers, being able to articulate complex ideas clearly will be crucial.
✨Tip Number 3
Network with professionals in the communications and defence sectors. Engaging with industry peers can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare for potential travel requirements by ensuring you have a clean driving licence and are ready to discuss your flexibility regarding travel during the interview. This shows your commitment to fulfilling the role's responsibilities.
We think you need these skills to ace Communication Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in communications and electronics. Emphasise any specific projects or roles that align with the responsibilities mentioned in the job description, such as asset management or technical support.
Craft a Strong Cover Letter: Write a cover letter that showcases your first-class communication skills and your ability to interface with technical engineers. Mention your understanding of networking and any experience with Wave Relay technology, as this will demonstrate your suitability for the role.
Highlight Relevant Qualifications: Clearly list your engineering qualifications and any certifications related to networking or RF. If you have a CCNA or equivalent, make sure to mention it prominently, as this is advantageous for the position.
Showcase Customer Interaction Experience: If you have experience collaborating directly with customers or end users, include specific examples in your application. This will help illustrate your ability to provide effective customer support, which is a key aspect of the role.
How to prepare for a job interview at Steatite Limited
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of communication systems, networking, and RF technologies. Be prepared to discuss any relevant experience you have, especially with Wave Relay® MANET solutions, as this will demonstrate your suitability for the role.
✨Demonstrate Strong Communication Skills
Since the role requires first-class communication skills, practice articulating your thoughts clearly and concisely. Think about examples from your past experiences where you successfully interfaced with technical engineers or collaborated with customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Prepare to discuss how you would handle specific technical issues or customer support situations, showcasing your analytical skills and customer service approach.
✨Research the Company and Its Products
Familiarise yourself with Steatite's products and services, particularly those related to the role. Understanding their mission and recent projects can help you tailor your responses and show genuine interest in the company during the interview.
