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- Tasks: Lead key client relationships and drive growth strategies for Nexus Media Solutions.
- Company: Join GroupM Nexus, the largest community of performance marketing experts.
- Benefits: Enjoy a collaborative culture with opportunities for innovation and professional growth.
- Why this job: Be a trusted advisor, influence industry trends, and make a real impact on client success.
- Qualifications: Seeking a strategic, energetic leader with strong communication and stakeholder management skills.
- Other info: Work in a dynamic environment focused on performance and continuous improvement.
The predicted salary is between 72000 - 100000 £ per year.
Title: Director, Client Leadership
Location: Rose Court, London
Reporting to: Head of Agency
Role Overview
The Director, Client Leadership has ownership for a selection of key Nexus Media Solutions (NMS) clients. They are responsible for delivering outstanding client leadership to retain and grow NMS existing clientele, including all areas of cross-channel activation. In addition, they will be required to identify, unlock and grow new client opportunities.
Responsibilities
Specific responsibilities include but are not limited to:
Client Leadership and Agency Partnership
- Own assigned clients within NMS (3-5 clients), establishing yourself as a trusted strategic advisor and the go-to person for client relationships.
- Build a detailed understanding of their clients, their needs, the business/marketing challenges they face and align these to opportunities within NMS.
- Partner with key agency stakeholders for your client base including Client partners (or equivalent) to deliver agreed client growth plans through embedding themselves within agency team structures.
- Responsible for delivering strategic insights, innovation and growth across client base.
- Own the design and delivery of strategic client engagement initiatives for their accounts.
- Deliver QBRs, innovation workshops and roadmap sessions for their client base.
- Takes a proactive approach to client engagement, ensuring you engage not only on day-to-day account related themes, but also on wider and longer term industry topics, offering thoughts, sharing updates and providing advice as appropriate.
- Strive for the highest level of client satisfaction in everything they do.
Growth and Success of New and Existing Clients
- Partner with agency to deliver a client growth plan for your clients to drive growth.
- Own NMS pipeline for your nominated clients including detailed forecasting on expected revenue and net sales attainment, as well as expected revenue generation from new client wins.
- Spot opportunities for growth through analysis of client investment and aligning NMS solutions to such opportunities.
- Showcase new NMS products or capabilities to their client base to aid growth.
- Identify and drive key growth initiatives including, but not limited to, “Behind the Scenes” initiatives.
- Build, empower and evolve team capabilities to develop strategic and forensic client specific growth plans to grow their existing accounts.
Effective Ways of Working
- Ownership of an agreed vertical to provide thought leadership, insights and direction to your own clients as well as evangelising your learnings across other key NMS stakeholders.
- Support NMS, GroupM and agency pitch efforts across allocated vertical and clients.
- Be the voice of your clients internally, feeding into the developments and roadmap of Solutions Development and Marketing Science.
- Follow established working practices that aid a collaborative dynamic with Activation, Client Services, Marketing Science and Solutions Development, as well as the wider team to provide best in class campaign proposals, reporting, servicing and insights.
- Develop and maintain a full understanding of all GM capabilities, solutions and services (e.g. Choreograph, Acceleration and GOAT).
- Regularly spot opportunities for case studies and award entries from client base and work with Marketing to design and build these.
Requirements
The ideal candidate is a commercially focused, seasoned client leader who is:
- Strategic, action-focused and inspirational client leader.
- Highly organised, including strong time-management.
- Energetic, enthusiastic and resilient.
- Commercially astute, able to spot opportunities for business growth and quickly devise a strategy to win business.
- Able to lead by example on the core NMS values, adopting a collaborative and effective ‘one team’ ethos across all NMS teams internally and with agencies.
- Able to confidently talk about the market and all channels covered by NMS, including the use of data, AI and measurement to deliver value to clients.
- Focused on building strong relationships based on trust and integrity.
- Exceptional stakeholder management and bringing teams together to solve for client needs.
- An active listener that can quickly become a trusted partner with clients and agencies at all levels of seniority.
- A problem solver that can resolve conflict and client pain points through diplomacy and tact.
- Strong and effective communicator across all levels; can translate technical and complex points to non-technical audiences.
GroupM Nexus
GroupM Nexus is the industry’s largest community of performance marketing experts designed to drive performance and innovation at scale for GroupM’s agencies and clients. With the most platform accreditations in the industry combined with proprietary technology, media, and solutions, culture of continuous innovation and scaled partnerships, GroupM Nexus consistently sets new benchmarks for effectiveness and efficiency across all forms of media to drive growth for the world’s leading advertisers.
Discover more about GroupM Nexus at
Discover more about GroupM at
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Director, Client Leadership employer: Group M Worldwide Inc.
Contact Detail:
Group M Worldwide Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Client Leadership
✨Tip Number 1
Familiarize yourself with Nexus Media Solutions' key clients and their industries. Understanding their business challenges and marketing needs will help you position yourself as a strategic advisor during the interview process.
✨Tip Number 2
Showcase your experience in client leadership by preparing specific examples of how you've successfully managed client relationships and driven growth in previous roles. This will demonstrate your ability to deliver outstanding client leadership.
✨Tip Number 3
Highlight your knowledge of cross-channel activation and how it can benefit clients. Being able to discuss innovative strategies and insights related to this area will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you would approach building strong relationships with agency stakeholders. Emphasizing your collaborative mindset and ability to work effectively within teams will resonate well with the company's values.
We think you need these skills to ace Director, Client Leadership
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Director, Client Leadership position. Tailor your application to highlight your relevant experience in client leadership and strategic growth.
Showcase Your Experience: In your CV and cover letter, emphasize your past experiences that demonstrate your ability to manage client relationships, drive growth, and deliver strategic insights. Use specific examples to illustrate your achievements.
Align with Company Values: Research Nexus Media Solutions and GroupM Nexus to understand their values and culture. Make sure to reflect these values in your application, showing how you embody a collaborative and client-focused approach.
Craft a Compelling Cover Letter: Write a personalized cover letter that addresses the key responsibilities of the role. Discuss how your skills and experiences align with the needs of the company, and express your enthusiasm for contributing to their success.
How to prepare for a job interview at Group M Worldwide Inc.
✨Understand Client Needs
Before the interview, take time to research the specific clients you would be managing. Understand their business challenges and how Nexus Media Solutions can provide solutions. This will help you demonstrate your ability to be a trusted strategic advisor.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led client relationships or teams. Highlight your strategic thinking and how you drove growth for previous clients, as this aligns with the role's focus on client leadership.
✨Demonstrate Industry Knowledge
Be ready to discuss current trends in performance marketing, data usage, and AI applications. Showing that you are knowledgeable about the industry will position you as a credible candidate who can engage in meaningful conversations with clients.
✨Emphasize Collaboration
The role requires working closely with various stakeholders. Share examples of how you've successfully collaborated with different teams in the past to achieve common goals, showcasing your ability to foster a 'one team' ethos.
