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For Companies At a Glance
- Tasks: Manage and grow high-profile clients while ensuring top-notch customer experience.
- Company: Join a leading tech firm focused on Google Cloud and AWS solutions.
- Benefits: Enjoy flexible working options, competitive salary, and professional development opportunities.
- Why this job: Be a key player in driving customer success and innovation in the tech industry.
- Qualifications: MBA or Master's degree with 10+ years of customer-facing experience required.
- Other info: Ideal for those passionate about cloud technology and customer engagement.
The predicted salary is between 43200 - 72000 £ per year.
This role entails managing and growing our highest profiled clients whilst providing a high level of customer experience across all segments within Google Cloud and AWS. You will be responsible for driving customer outcomes across onboarding, consumption and risk mitigation. You will be a critical player in driving long-term account success across a portfolio of customers.
Job Responsibilities
- Accelerate customer adoption of solutions and products by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive feature development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
- Serve as a trusted advisor to customers, deeply understanding their business challenges and objectives.
- Identify and pursue opportunities for cross-selling and upselling within existing customer accounts.
- Proactively identify and mitigate potential risks and roadblocks throughout the customer journey. Plan for customer events and launches, partnering with Practice, Engineering, and Cloud Managed Service teams to ensure customer success during critical moments.
- Work with customers and Support to guide issues/escalations to resolution.
- Analyze customer feedback to identify areas for improvement in our products, services, and internal processes.
- Develop and share best practices and knowledge assets based on successful customer engagements, and contribute to the ongoing development of our customer success methodology and tools.
Qualification
- MBA or Master’s degree in a management, technical, or engineering field with 10+ years of customer-facing experience.
- Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
- Experience collaborating across business units internally and at large enterprises.
- Strong exposure working with Digital Natives, Startups and Enterprise accounts (in tech/Solution Sales capacity) in the UK.
- Experience in application/workload migration to public cloud providers, and translating business requirements into technological solutions.
- Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
- Excellent communication, presentation, problem solving, and management skills.
- Experience in Cloud & IT services pre-sales.
- Capabilities to read, understand and execute technical architectures across cloud providers (preferably GCP & AWS).
Contact Detail:
Searce Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager | London
✨Tip Number 1
Familiarise yourself with Google Cloud and AWS services, as well as their latest features. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the platforms you'll be working with.
✨Tip Number 2
Network with current or former Account Managers in the tech industry, especially those who have experience with cloud solutions. They can provide valuable insights into the role and may even refer you internally, increasing your chances of landing an interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlight your experience with onboarding, risk mitigation, and upselling, as these are key responsibilities for the position.
✨Tip Number 4
Stay updated on industry trends and challenges faced by digital natives and startups in the UK. Being able to speak knowledgeably about these topics during your conversations will set you apart as a candidate who understands the market landscape.
We think you need these skills to ace Account Manager | London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly with cloud services like Google Cloud and AWS. Use specific examples that demonstrate your ability to drive customer outcomes and manage relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with the responsibilities of the role. Mention your experience in overcoming adoption blockers and driving feature development, as these are key aspects of the job.
Showcase Your Technical Knowledge: Given the technical nature of the role, include any relevant certifications or experiences that showcase your understanding of IT operations, cloud migration, and application development. This will help demonstrate your capability to serve as a trusted advisor.
Highlight Collaborative Experience: Emphasise your experience working with cross-functional teams and channel partners. Provide examples of how you've successfully collaborated to deliver high-impact solutions, as this is crucial for the Account Manager position.
How to prepare for a job interview at Searce Inc
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what an Account Manager does, especially in the context of Google Cloud and AWS. Familiarise yourself with the responsibilities listed in the job description, such as customer adoption strategies and risk mitigation.
✨Showcase Your Technical Knowledge
Given the technical nature of this role, be prepared to discuss your experience with cloud services, particularly GCP and AWS. Highlight any relevant projects where you've successfully managed migrations or implemented solutions that align with the company's offerings.
✨Demonstrate Relationship-Building Skills
This position requires developing strategic relationships with stakeholders. Be ready to share examples from your past experiences where you've built strong client relationships, navigated challenges, and advocated for customer needs effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as overcoming adoption blockers or managing multiple work streams. Think of scenarios from your previous roles where you successfully navigated similar challenges and be ready to discuss them in detail.
