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For Companies At a Glance
- Tasks: Lead a dynamic team in patient-focused administration and booking processes.
- Company: Join Practice Plus Group, dedicated to high standards of patient care.
- Benefits: Enjoy a supportive work environment with opportunities for career growth.
- Why this job: Make a real difference in patient care while developing your skills in a fast-paced setting.
- Qualifications: Strong admin background, effective communicator, and proficient in MS Office required.
- Other info: Diversity and equal opportunities are actively promoted; right to work in the UK is essential.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Our busy Administration department has a new permanent opportunity for a Senior Bookings Administrator to join the fun, focused team, based at our Emersons Green hospital, Bristol.
Are you a patient focused administrator, who enjoys working to targets? Are you able to lead in a fast paced and challenging environment, ensuring every step of every administration process is covered from start to finish? Is it time for you to offer your knowledge and skills to an ever-growing organisation who are committed to providing high standards of safe and effective patient care to everyone?
You will be assisting in leading a professional and patient focused booking and administration service, answering calls from patients, carers, GP surgeries and other hospitals regarding patient admissions and referral letters.
What you’ll be doing
Reporting to the Patient Booking Lead, you the Senior Bookings Administrator, will be supporting the clinical teams and our patients by ensuring the effective occupying and accommodating availability for varied consultations, assessments, treatments and theatre sessions along with your team. You’ll be tasked with monitoring KPIs ensuring they are met, ensuring where possible the capacity of booking and seeking to fill unfilled availability through the bookings team. It will be your responsibility to notice the outpatient departments and the theatre capacity, informing the Patient Booking Lead of any shortfall. In this, you will encourage the team to play a patient focused and supportive role, by keeping in contact with patients on waiting lists to offer earlier or newly available appointments, contacting them prior to their appointment to set their expectations. You will be monitoring status of referrals and prioritise with the Bookings Team daily to ensure KPIs for booking appointments and received referrals are met.
What we’ll look for in you
This position will suit someone coming from a strong patient related administration background, an effective communicator at all levels both written and verbal and will be PC literate, being familiar with MS Office tools. Will be a focused individual with great attention to detail, able to multi-task and prioritise effectively. You will be a strong team player, experienced with supporting, guiding and leading others. Everything we do is focused on providing a high standard of safe and effective patient care.
To apply for the role, click on the link below. If you have any questions contact [... Click Apply...]. All shortlisted candidates will be contacted but please note, Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the UK.
Senior Bookings Administrator employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Bookings Administrator
✨Tip Number 1
Familiarise yourself with the specific KPIs relevant to the role. Understanding how these metrics are measured and what targets you need to hit will help you demonstrate your ability to meet and exceed expectations during any discussions.
✨Tip Number 2
Showcase your experience in patient-focused administration by preparing examples of how you've successfully managed patient communications or improved booking processes in previous roles. This will highlight your suitability for the position.
✨Tip Number 3
Research the Emersons Green hospital and its services. Being knowledgeable about the organisation's mission and values will allow you to align your answers with their goals, making you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your leadership style and how you support and guide team members. Since this role involves leading a team, demonstrating your ability to motivate and manage others will be crucial in the interview process.
We think you need these skills to ace Senior Bookings Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in patient-focused administration. Emphasise your ability to work under pressure and meet targets, as these are key aspects of the Senior Bookings Administrator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Mention specific examples of how you've successfully managed bookings or led a team in a similar environment.
Highlight Relevant Skills: In your application, clearly outline your proficiency with MS Office tools and any other relevant software. Discuss your experience with monitoring KPIs and managing patient communications effectively.
Showcase Team Leadership: If you have experience leading a team, make sure to include this in your application. Describe how you've supported and guided others in a fast-paced setting, as this is crucial for the role.
How to prepare for a job interview at Practice Plus Group
✨Showcase Your Patient-Focused Approach
Emphasise your experience in patient administration during the interview. Share specific examples of how you've prioritised patient needs and improved their experience, as this role is heavily centred around patient care.
✨Demonstrate Your Leadership Skills
Since the position involves leading a team, be prepared to discuss your leadership style. Provide examples of how you've successfully guided and supported colleagues in previous roles, especially in high-pressure situations.
✨Familiarise Yourself with KPIs
Understand the key performance indicators relevant to the role. Be ready to discuss how you have monitored and achieved KPIs in past positions, showcasing your ability to meet targets effectively.
✨Highlight Your Communication Skills
Effective communication is crucial for this role. Prepare to demonstrate your verbal and written communication skills by discussing how you've interacted with patients, GPs, and other stakeholders in your previous roles.
