Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service delivery teams and ensure top-notch customer issue resolution.
- Company: Join a global tech leader transforming the QSR, Hospitality, and Retail sectors.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be part of a team that values continuous improvement and customer satisfaction.
- Qualifications: ITIL certification and experience in multi-site service delivery management required.
- Other info: This is an office-based role located in Hemel Hempstead.
The predicted salary is between 48000 - 72000 £ per year.
Service Delivery Manager About My Client My client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to enhance customer experiences and streamline operational efficiency. Job Summary My client seeks a skilled and driven Service Delivery Manager to oversee efficient service delivery across multiple locations. This office-based role in Hemel Hempstead involves coordinating team efforts, standardising processes, and ensuring that service performance aligns with organisational goals. The ideal candidate will bring ITIL certification and a background in managing service delivery across multi-site operations, with an emphasis on adherence to SLAs and promoting continuous improvement. Key Responsibilities Lead and manage service delivery teams across locations, including service desk operations. Ensure timely and effective customer issue resolution, meeting established SLAs and OLAs. Develop and enforce standardised procedures for consistent service delivery. Regularly monitor and analyse performance metrics to identify areas for improvement. Manage SLA breaches, implementing corrective actions to prevent future occurrences. Act as the primary escalation point for customer issues, providing prompt resolutions. Foster a supportive team culture,…
Service Delivery Manager employer: Connexa Technology Limited
Contact Detail:
Connexa Technology Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarize yourself with ITIL principles and best practices, as this role emphasizes the importance of ITIL certification. Being able to discuss how you've applied these principles in previous roles will set you apart.
✨Tip Number 2
Highlight your experience in managing service delivery across multiple locations. Be prepared to share specific examples of how you've coordinated teams and standardized processes to improve efficiency.
✨Tip Number 3
Demonstrate your ability to analyze performance metrics and implement improvements. Think of instances where you've successfully identified issues and taken corrective actions to enhance service delivery.
✨Tip Number 4
Showcase your problem-solving skills by preparing for potential scenarios where you had to manage SLA breaches. Discuss how you handled these situations and what steps you took to prevent them from happening again.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Delivery Manager position. Understand the key responsibilities and required qualifications, such as ITIL certification and experience in multi-site operations.
Tailor Your CV: Customize your CV to highlight relevant experience in service delivery management. Emphasize your achievements in meeting SLAs, managing teams, and implementing standardised procedures.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital transformation in the QSR, Hospitality, and Retail sectors. Mention specific examples of how you've driven improvements in service delivery in previous roles.
Highlight Continuous Improvement: In your application, focus on your commitment to continuous improvement. Provide examples of how you've monitored performance metrics and implemented corrective actions to enhance service delivery.
How to prepare for a job interview at Connexa Technology Limited
✨Show Your Leadership Skills
As a Service Delivery Manager, you'll be leading teams across multiple locations. Be prepared to share examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster a supportive team culture.
✨Demonstrate Your ITIL Knowledge
Since ITIL certification is crucial for this role, make sure to discuss your understanding of ITIL principles. Prepare to explain how you've applied these principles in previous roles to enhance service delivery and improve operational efficiency.
✨Highlight Your Problem-Solving Abilities
The role involves managing customer issues and SLA breaches. Be ready to provide specific examples of challenges you've faced in service delivery and how you resolved them, emphasizing your analytical skills and proactive approach.
✨Discuss Continuous Improvement Initiatives
Your potential employer values continuous improvement. Prepare to talk about any initiatives you've led or participated in that aimed at enhancing service delivery processes, including how you monitored performance metrics and implemented changes based on your findings.
