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- Tasks: Be the friendly face for customers and manage service appointments.
- Company: Join a busy automotive dealership in York with a professional aftersales team.
- Benefits: Earn up to £27,000 plus uncapped commission, enjoy 24 days holiday, and exclusive discounts.
- Why this job: Perfect for those who love customer service and want to thrive in a dynamic environment.
- Qualifications: Strong communication skills and previous customer service experience are essential.
- Other info: Full UK driving licence required; bring your energy and enthusiasm!
The predicted salary is between 21600 - 32400 £ per year.
Location: York
Type: Permanent
Salary: Up to £27,000 basic + OTE of £36,000+ (uncapped potential)
Hours: Monday – Friday, 8:00am – 5:30pm
Are you passionate about delivering excellent service and looking for your next step in the automotive industry? We’re currently seeking a Service Advisor to join a busy and professional aftersales team in York. This is a fantastic opportunity for someone enthusiastic, personable, and detail-driven, with a focus on delivering high standards of service every day.
What You’ll Do:
- Act as the first point of contact for customers visiting or calling the service department
- Schedule service appointments and liaise with the workshop team to ensure smooth workflow
- Provide clear communication to customers regarding services, repairs, and costs
- Promote and upsell service plans, products, and aftersales offers
- Maintain accurate service records and adhere to administrative procedures
- Help meet team targets and contribute to a positive dealership environment
- Ensure compliance with health & safety and company standards
What We’re Looking For:
- Strong organisational and communication skills
- A proactive, customer-first attitude with the ability to work under pressure
- High attention to detail and a commitment to quality
- Previous experience in a customer service role (automotive experience preferred)
- A full, valid UK driving licence
What’s in It for You:
- Basic salary up to £27,000 with realistic OTE of £36,000+ (uncapped commission)
- 24 days holiday plus bank holidays – increasing with length of service
- Staff discounts and exclusive offers for family and friends on services
- Access to retail, gym, and dining discounts via a dedicated employee app
- Healthcare cash plan for employees and dependents – including same-day GP access and support for dental, optical, and wellbeing care
If you’re ready to bring energy, enthusiasm, and professionalism to a leading automotive dealership environment, we’d love to hear from you.
Contact Detail:
365 People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the services offered by dealerships. Understanding common repairs and customer concerns will help you communicate effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for handling various customer interactions, from scheduling appointments to addressing complaints, showcasing your proactive, customer-first attitude.
✨Tip Number 3
Research the specific dealership you're applying to. Knowing their values, services, and any recent news can help you tailor your conversation and show genuine interest in becoming part of their team.
✨Tip Number 4
Network with current or former employees of the dealership. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and demonstrating your fit for the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in the automotive industry. Emphasise your organisational skills and any previous roles where you had to manage appointments or communicate with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent service. Mention specific examples of how you've gone above and beyond for customers in past roles, and express your enthusiasm for the position at the dealership.
Highlight Key Skills: In your application, clearly outline your strong communication skills and attention to detail. Use bullet points to make these stand out, as they are crucial for the Service Advisor role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this role.
How to prepare for a job interview at 365 People
✨Show Your Passion for Customer Service
As a Service Advisor, your role revolves around customer interaction. Make sure to express your enthusiasm for delivering excellent service during the interview. Share specific examples from your past experiences where you went above and beyond for a customer.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks efficiently. Discuss how you prioritise appointments and communicate effectively with both customers and the workshop team. This will show that you can handle the busy environment of an automotive dealership.
✨Prepare for Technical Questions
While you may not need to be a mechanic, having a basic understanding of automotive services and repairs can set you apart. Brush up on common automotive terms and processes so you can confidently discuss them if asked.
✨Emphasise Teamwork and Collaboration
The role requires working closely with the workshop team and other departments. Be ready to share examples of how you've successfully collaborated in previous roles, and express your commitment to contributing positively to the dealership environment.
