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- Tasks: Develop and design technical solutions on the ServiceNow platform while providing support and administration.
- Company: Join GlideFast Consulting, a leader in ServiceNow solutions, dedicated to delivering exceptional client results.
- Benefits: Enjoy remote work options, quarterly bonuses, wellness programs, and professional development opportunities.
- Why this job: Be part of a dynamic team that values innovation, mentorship, and making a real impact for clients.
- Qualifications: 4+ years as a ServiceNow developer with experience in CSM and SPM projects; consulting experience preferred.
- Other info: Opportunity to attend the annual GlideFest Conference and participate in philanthropic initiatives.
The predicted salary is between 43200 - 72000 £ per year.
As a Senior Technical Consultant with GlideFast Consulting, you will work to develop, design, and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust solutions for clients, utilizing the ServiceNow platform.
Responsibilities:
- Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
- Develop custom software solutions as required through scripting and software development
- Prepare technical documentation as specified in customer contracts and as internally required
- Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
- Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
- Troubleshoot basic configuration/script issues
- Attend requirements review and validation sessions as required
- Participate in scrum ceremonies
- Deliver measurable results within the appropriate timeline resulting in positive customer feedback
- Perform code review of peers as needed
- Work independently and actively support other Technical Consultants as mentor and team lead
- Lead sessions in implementation practices
Required Skills/Experience:
- Experience working as a developer on multiple ServiceNow CSM and/or SPM projects
- 4+ years as a ServiceNow developer
- 1+ year(s) in a consulting role, delivering software implementations preferable
- 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
- Expertise with JavaScript and ServiceNow JavaScript APIs
- Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
- Practical knowledge or experience with Operating Systems (Linux, Windows)
- Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
- Knowledge of relational databases (MySQL, MSSQL, Oracle)
- Experience in multiple application architectures and supporting technologies
- Experience with scripting languages such as PERL, JavaScript, Python, and Shell
- Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
- Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
- Thorough working knowledge in IT Operations Management or IT Service Management is critical
Certifications/Education:
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer preferred
What we offer?
- Referral Program
- Quarterly bonus opportunities for billable employees
- Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements
- Professional Development through training and advancement opportunities
- Work from home
- Annual GlideFest Conference
- Wellness Programs
- Philanthropic Opportunities
Sr ServiceNow Technical Consultant - CSM & SPM employer: GlideFast Consulting
Contact Detail:
GlideFast Consulting Recruiting Team
recruits@glidefast.com
StudySmarter Expert Advice 🤫
We think this is how you could land Sr ServiceNow Technical Consultant - CSM & SPM
✨Tip Number 1
Familiarise yourself with the latest features and updates of the ServiceNow platform, especially in CSM and SPM. This knowledge will not only help you during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with current or former employees of GlideFast Consulting on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully implemented ServiceNow solutions. Be ready to explain your role, the challenges faced, and how you overcame them, as this will showcase your practical experience.
✨Tip Number 4
Brush up on your consultative skills by reviewing common scenarios where you’ve helped clients improve their processes. Being able to articulate these experiences will highlight your ability to deliver value-based assessments, a key aspect of the role.
We think you need these skills to ace Sr ServiceNow Technical Consultant - CSM & SPM
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and required skills for the Senior Technical Consultant position. Familiarise yourself with ServiceNow, CSM, and SPM projects to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience as a ServiceNow developer, particularly any consulting roles you've held. Mention specific projects where you've delivered software implementations or developed custom solutions.
Showcase Technical Skills: Clearly outline your technical skills in JavaScript, REST, SOAP, and any other relevant technologies. Provide examples of how you've used these skills in past projects, especially in relation to troubleshooting and developing custom business rules.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also demonstrates your understanding of GlideFast Consulting's values and how you can contribute to their success. Personalise it to reflect your enthusiasm for the role.
How to prepare for a job interview at GlideFast Consulting
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with ServiceNow, particularly in CSM and SPM projects. Highlight specific examples of custom software solutions you've developed and how you utilised JavaScript and the ServiceNow API.
✨Demonstrate Problem-Solving Skills
Expect to face scenario-based questions where you'll need to troubleshoot configuration or scripting issues. Practice articulating your thought process and the steps you would take to resolve common problems.
✨Prepare for Consultative Discussions
Since the role involves delivering consulting services, be ready to discuss how you've helped clients improve their processes. Share examples of workshops or assessments you've led that resulted in positive outcomes.
✨Familiarise Yourself with ITIL Concepts
As knowledge of ITIL foundations is critical, brush up on key concepts and be ready to explain how they relate to implementation strategies. This will show your understanding of best practices in IT service management.
