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- Tasks: Provide on-site technical support and maintenance for medical devices across North UK.
- Company: Join a leading company in medical technology, dedicated to improving patient care.
- Benefits: Enjoy remote work flexibility with travel opportunities and competitive perks.
- Why this job: Make a real impact in healthcare while developing your technical skills and building customer relationships.
- Qualifications: 3+ years experience with medical devices, networking knowledge, and strong presentation skills required.
- Other info: Frequent travel to client sites for installations and upgrades is essential.
The predicted salary is between 36000 - 60000 £ per year.
A Field Service Engineer (FSE) is responsible for providing on-site technical support, maintenance, and repair services for a company’s products or equipment. The role typically involves traveling to customer locations to diagnose and resolve issues, perform installations, and ensure optimal functioning of products.
Responsibilities:
- Installation and Commissioning: Setting up and configuring new equipment or systems at customer sites. This includes ensuring that everything is installed correctly and meets the required specifications.
- Maintenance and Repairs: Performing regular maintenance to keep equipment in good working condition and conducting repairs when issues arise. This can involve troubleshooting problems, replacing faulty components, and running diagnostics.
- Technical Support and Training: Providing technical support to customers, both on-site and remotely. This may include offering guidance on how to use equipment properly and conducting training sessions for customer staff.
- Assisting the Customer Services and Tier 2 Team: Providing remote support to engineers globally, which includes logging and tracking service calls and troubleshooting issues remotely.
- Documentation and Reporting: Keeping detailed records of service visits, maintenance activities, and repairs. This includes creating reports on the work performed, parts used, and any recommendations for future service.
- Customer Interaction: Building and maintaining strong relationships with customers. This involves understanding their needs, answering their questions, and providing exceptional service to ensure customer satisfaction.
- Upgrades and Modifications: Implementing upgrades or modifications to existing equipment to improve performance or accommodate new requirements. This might include installing software updates or retrofitting hardware components.
- Safety Compliance: Ensuring that all work is performed in accordance with safety regulations and company policies. This includes following proper procedures to prevent accidents and ensure the safety of both the engineer and the customer.
Requirements:
- At least 3 years of experience with computer-based medical devices within a clinical setting.
- Basic understanding of networking, software installations, and upgrades.
- Work with API integrations working knowledge of: 1 way communication, 2-way communication.
- Working with and configuring server setups, both BMX server and using the client server to house our software.
- Self-motivated and have excellent presentation skills as you will be showcasing and training medical professionals on technical concepts.
- Can work remotely for the most part, with frequent travel to client sites for installation, maintenance, and upgrades for our client's medical products.
Field Service Engineer, North UK employer: Genea Biomedx
Contact Detail:
Genea Biomedx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer, North UK
✨Tip Number 1
Familiarise yourself with the specific medical devices and technologies we use at StudySmarter. Understanding our products inside and out will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Field Service Engineers in the medical device industry. They can provide valuable insights into the role and may even share tips on how to stand out in your application process.
✨Tip Number 3
Brush up on your troubleshooting skills, especially related to computer-based medical devices. Being able to discuss real-life scenarios where you've successfully diagnosed and resolved issues will impress us during the interview.
✨Tip Number 4
Prepare to showcase your presentation skills. Since you'll be training medical professionals, think of examples where you've effectively communicated complex technical concepts to non-technical audiences.
We think you need these skills to ace Field Service Engineer, North UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in working with computer-based medical devices and technical support. Emphasise any experience you have with installations, maintenance, and customer interaction.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Field Service Engineer position. Mention specific skills that align with the job description, such as your understanding of networking and software installations, and how they can benefit the company.
Showcase Technical Skills: Clearly outline your technical skills related to API integrations and server setups. Provide examples of past experiences where you've successfully implemented upgrades or modifications to equipment.
Highlight Customer Interaction Experience: Since the role involves building relationships with customers, include examples of how you've provided exceptional service in previous roles. Discuss any training sessions you've conducted and how you ensured customer satisfaction.
How to prepare for a job interview at Genea Biomedx
✨Showcase Your Technical Expertise
Make sure to highlight your experience with computer-based medical devices and any relevant technical skills. Be prepared to discuss specific examples of installations, maintenance, or repairs you've performed in the past.
✨Demonstrate Customer Interaction Skills
Since this role involves a lot of customer interaction, be ready to share experiences where you built strong relationships with clients. Discuss how you handled customer queries and ensured their satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would diagnose and resolve common issues with medical devices, as well as how you would handle unexpected challenges during service calls.
✨Emphasise Safety Compliance
Safety is crucial in this role, so be sure to mention your understanding of safety regulations and procedures. Share examples of how you've prioritised safety in previous roles, especially when working on-site.
