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- Tasks: Lead and support your team to deliver top-notch customer service every day.
- Company: Join Wickes, a leading home improvement retailer dedicated to customer satisfaction.
- Benefits: Enjoy flexible working, competitive pay, bonuses, and a fantastic benefits package.
- Why this job: Grow your career in a supportive environment while making a real impact on customers' experiences.
- Qualifications: Bring enthusiasm and some experience in team support or customer service.
- Other info: Flexible working options available; apply with an up-to-date CV.
The predicted salary is between 25000 - 42000 £ per year.
Whatever the day brings, safety will be your first priority. You will motivate, guide and support your colleagues to achieve the best customer experience possible. You will be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip-top shape, fulfilling orders or making sure every customer finds help, you will be there to drive success.
About you... You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.
What can we offer you? You will be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We will also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.86 phr
- 18 yrs - 20 yrs £12.13 phr
- Under 18 yrs £9.35 phr
- Up to 5% annual bonus and up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
- 20% colleague discount
- Save-as-you-earn scheme
- Cashback health scheme
- Cycle to work
- Life assurance
- Peppy
- Aviva Digital GP
- Financial Education & loans
- Discount platform including savings and cash back at numerous retailers
- Savings on gym membership
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working, you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage, you will have an opportunity to inform us when we invite you to interview.
Duty Manager employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with Wickes' values and customer service philosophy. Understanding their approach will help you align your answers during the interview, showcasing how your experience and enthusiasm match their expectations.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your leadership skills and ability to motivate a team. Think about specific situations where you successfully trained new team members or improved customer satisfaction.
✨Tip Number 3
Research common challenges faced by Duty Managers in retail environments. Being able to discuss these challenges and how you would address them can set you apart as a candidate who is proactive and solution-oriented.
✨Tip Number 4
Show your passion for customer service during the interview. Share stories that highlight your commitment to providing exceptional experiences, as this is a key aspect of the role at Wickes.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and team management. Emphasise any previous roles where you motivated or trained team members, as this aligns with the responsibilities of a Duty Manager.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've supported your team in the past and how you plan to contribute to Wickes' success.
Highlight Key Skills: In your application, focus on skills such as leadership, communication, and problem-solving. These are crucial for a Duty Manager role, so provide examples of how you've demonstrated these skills in previous positions.
Follow Application Instructions: Ensure you attach your up-to-date CV as specified in the job description. Double-check that all required documents are included before submitting your application through our website.
How to prepare for a job interview at Wickes
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be guiding and supporting your team. Be prepared to discuss your experience in training new team members or managing schedules, highlighting any leadership roles you've held in the past.
✨Emphasise Safety Awareness
Since safety is a top priority for this role, be ready to talk about how you ensure a safe working environment. Discuss any relevant experiences where you implemented safety protocols or trained others on safety practices.
✨Prepare Questions About Growth Opportunities
Show your interest in career development by preparing thoughtful questions about the learning and development opportunities available at Wickes. This demonstrates your commitment to growing within the company.
