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- Tasks: Lead the store and support management in daily operations and customer service.
- Company: Wickes is the UK's favourite DIY store, valuing your ideas and contributions.
- Benefits: Enjoy flexible working, a competitive salary, bonuses, and a generous benefits package.
- Why this job: Join a diverse team focused on success and customer satisfaction in a vibrant environment.
- Qualifications: Experience in a fast-paced customer-facing role and strong organisational skills are essential.
- Other info: Opportunities for career growth and a commitment to colleague wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
The Role...
- Lead the store, in the store/Operations manager's absence.
- Support the wider management team in ensuring key control measures and security practices in-store are managed in accordance with the company’s procedures and policies at all times. Employee and customer safety is always your first priority.
- Completion of store routines document; ensure the store is trading legally and safely and that customers' needs are met. Dealing with any enquiries and complaints as appropriate.
- Daily management of colleagues including providing day-to-day supervision of colleagues, motivation, welfare, arranging appropriate staffing levels, and supporting recruitment, induction, and training & development in line with company policies, ensuring all procedures are followed.
- Work with the store leadership team to ensure the whole store operates effectively. To support the achievement of sales and cost targets set for the shop.
- At all times, take care of your health and safety and that of others by complying with health and safety obligations, and reporting promptly any defects, risks, or potential hazards.
Permanent and Full-time, 39 hours per week.
About you...
You will have experience in running the show in a fast-paced customer-facing environment and be someone who can handle the variety that each day at Wickes brings. You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.63 phr, 18 yrs - 20 yrs £11.37 phr and under 18 yrs £8.77 phr.
- Up to 5% annual bonus and up to £300 per month gain share bonus.
- Up to 10% employer pension contribution.
- Up to 35 days of annual leave including 8 days of bank holidays.
- Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
Vacancy Reference#47423
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form.
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with Wickes' values and culture. Understanding their commitment to customer service and teamwork will help you align your responses during the interview, showcasing how you can contribute to their environment.
✨Tip Number 2
Prepare examples from your past experience that demonstrate your leadership skills in a fast-paced environment. Highlight situations where you've successfully managed a team or resolved customer complaints, as these are key aspects of the Duty Manager role.
✨Tip Number 3
Research common challenges faced in retail management, particularly in DIY stores. Being able to discuss these challenges and how you would address them shows your proactive approach and readiness for the role.
✨Tip Number 4
Network with current or former employees of Wickes if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Duty Manager position at Wickes. Tailor your application to highlight relevant experience in customer-facing environments and team leadership.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing teams and ensuring customer satisfaction. Provide specific examples of how you've successfully led a team or handled customer complaints in previous roles.
Showcase Your Skills: Mention key skills that align with the role, such as organisation, communication, and problem-solving. Use bullet points to make these skills stand out and relate them to the job description where possible.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for working at Wickes. Mention why you are drawn to their culture and how you can contribute to their success.
How to prepare for a job interview at Wickes
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading the team in the absence of the Operations Manager. Be prepared to discuss your previous leadership experiences and how you've motivated and managed teams in fast-paced environments.
✨Demonstrate Customer Focus
Wickes values customer service highly. Be ready to share examples of how you've handled customer enquiries and complaints effectively, ensuring that customer satisfaction is always a priority.
✨Understand Health and Safety Protocols
Since employee and customer safety is paramount, brush up on health and safety regulations relevant to retail. Be prepared to discuss how you would ensure compliance with these protocols in your role.
✨Emphasise Your Organisational Skills
The role requires excellent organisational abilities. Highlight your experience in managing store routines, staffing levels, and training processes, showcasing how you keep operations running smoothly.
