Learning and Development Manager

Department: People & Culture (PCT)

Reports to: Chief People & Culture Officer

Our Values:

• Every day the energy, creativity and passion of Manolo permeates through our business.
• We believe in the artist and the artisan; we are innovative while still protecting our heritage.
• We strive for timeless beauty and quality craftsmanship.
• We celebrate curiosity and believe in working proactively and being solution focussed.
• We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence.
• We believe in making people smile.

Purpose:

To manage the Learning & Development of our Manolo Blahnik teams across Head Office, USA regional office, boutiques and warehouse, both in the UK & Internationally. You will be supporting all of the teams to identify learning needs and be able to create, deliver and source suitable learning solutions that will enable us to achieve our business goals and growth plans. You will be the ambassador for learning across the business and must have the experience of delivering training across a wide topic area to varying levels in the business. This role will also act as an external ambassador for Manolo Blahnik and will be responsible for delivering brand specific training to external partners, ensuring that the Company’s training programme is delivered according to brand image and message.

Key Responsibilities:

• Identify learning needs across all areas of the business and work with the Chief People Officer to develop the L&D strategy for the year.
• Design and deliver strategic learning and development programmes across the business with the aim of increasing functional and management capabilities.
• Design and deliver strategic D&I learning programmes across the business.
• Partnering with the business to implement learning initiatives that will develop and support our teams to meet business objectives.
• Analyse capability levels to fully understand the gaps and provide recommendations for solutions.
• Work in partnership with the Head of People and Culture to have quarterly check ins with each head of department in order to obtain any learning needs, requirements, actions etc.
• Deliver engaging and enthusiastic training modules, using excellent presentation and communication skills in order to present key messages to diverse audiences, through a variety of mediums.
• Responsible for researching, sourcing and securing external speakers, to deliver talks, sessions and workshops that align with global awareness calendar, including key awareness days, weeks and months and Manolo Blahnik analysis.
• Deliver ‘Insights Discovery’ based workshops annually (as well as ad hoc) specific to each department with agreed themes of focus.
• Own and manage the learning management system (LMS), including researching learning topics and creating development pathways for individuals and teams
• Deliver the Manolo Blahnik induction for all new starters.
• Adapt and update existing training modules as and when required, in line with the company’s vision and standards.
• Partner with the Commercial Partnerships team to provide MB training to our partners to ensure that the company vision is met.
• Develop the Train the Trainer programme both internally and with third parties.
• Create and deliver new Manolo Blahnik modules such as ‘Boutique Ceremony’ in partnership with Commercial Retail Excellence
• Evaluate the impact of training programmes and adjust accordingly.
• Keep up to date with developments in learning & development by networking, webinars, reading relevant journals and other materials.
• Research e-learning techniques and where relevant develop e-learning programmes (e.g., Webinars, Apps etc.).
• Analyse internal and external trends to forecast and maintain a budget that aligns with the organisations overall strategic goals.
• Any other tasks that may be required

Skills and Experience Required:

• Proven Learning & Development experience preferably within luxury retail sector.
• Previous experience with LMS, Cornerstone preferable
• Insights Discovery (psychometric tool) accreditation is preferable
• Previous experience of producing and editing (Clipchamp) podcasts is preferable
• Must have previous experience of training design and delivery.
• Great coaching and mentoring skills.
• Commercially savvy, a keen interest in metrics and demonstrating ROI on all L&D solutions.
• Ability to build relationships and network easily, both internally and externally.
• Ability to be pro-active, use initiative and work independently.
• Ability to work in a fast-paced and entrepreneurial environment by being flexible and adaptable.
• Ability to prioritise tasks and ensure delivery of results within tight deadlines.
• Excellent PowerPoint skills.
• Excellent organisational skills.
• Strong and effective presentation skills and ability to converse with a diverse range of people at all levels, with tact and diplomacy.
• Excellent communication skills both verbal and written.
• Ambassador: Representing Manolo Blahnik products and values with passion.
• High level of finesse and excellence required in delivery of all tasks.
• A passionate interest in L&D, able to network and keep ahead of emerging trends, ideas and industry/sector insights.
• Positive ‘can do’ attitude.
• CIPD qualification is advantageous

Our Commitment to Diversity, Equality and Inclusion:

Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. By joining Manolo Blahnik, you will be part of our 50 to 500 Commitment to “be a force for good” which seeks to create a lasting legacy and positively contributing to its continued expansion and success balancing our impact on people and the planet. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions.

If you need reasonable adjustments at any point in the application or interview process, please let us know.

Our Benefits:

• 4 pairs of Ambassador Shoes per year.
• 50% Friends and Family Discount.
• 25 days holiday with an additional day off for your birthday, plus bank holidays.
• Option to buy an additional 5 days holiday.
• Hybrid working model
• Pension Contribution.
• Private Medical Insurance.
• 2 Executive Coaching Sessions per year.
• Enhanced Family Friendly Policy.
• Workplace Nursery – salary sacrifice based childcare scheme.
• Cycle to work scheme.
• Employment Engagement Calendar.