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- Tasks: Manage infrastructure monitoring and backup systems for diverse clients, ensuring stability and security.
- Company: Join a growing Managed Service Provider (MSP) team focused on innovative tech solutions.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values proactive support and technical leadership in IT.
- Qualifications: Experience with RMM platforms, backup solutions, and strong troubleshooting skills required.
- Other info: Participate in on-call rotation and contribute to high-priority incident resolution.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking an experienced and detail-oriented Senior Infrastructure Monitoring Engineer to join our growing MSP team. In this client-facing role, you will be responsible for managing infrastructure monitoring, backup systems, and remote management tools across a diverse client base. You’ll play a critical role in keeping systems stable, secure, and backed up — delivering proactive support and technical leadership across a range of technologies.
Key Responsibilities:
- Oversee monitoring and alerting infrastructure across multiple client environments, ensuring alerts are efficiently triaged and addressed via ticketing systems.
- Administer and support backup and disaster recovery solutions including Acronis, Datto, and Azure Backup, with regular validation and recovery testing.
- Configure, maintain, and optimize Remote Monitoring and Management (RMM) tools ConnectWise Asio including scripting, alert policies, patch management, and automation workflows.
- Tune monitoring platforms to reduce noise and increase issue visibility.
- Analyze logs, metrics, and performance data to proactively identify and remediate infrastructure issues.
- Collaborate closely with the secure networks, service desk, and technical teams for escalations and high-priority incident resolution.
- Build and maintain client-specific dashboards and reports reflecting system health, performance, and backup status.
- Document procedures, standards, and best practices for monitoring, backup, and RMM administration.
- Participate in on-call rotation and assist with after-hours incident response as needed.
Requirements:
- Familiarity with administering and configuring RMM platforms like ConnectWise Automate, N-able, or Kaseya.
- Experience managing monitoring tools in multi-tenant environments.
- Strong hands-on experience with backup solutions Acronis, Datto, and Azure Backup.
- Working knowledge of Windows Server and Linux, cloud platforms (especially Azure), and networking fundamentals.
- Scripting experience (PowerShell, Bash, or Python) for task automation and custom RMM scripting.
- Strong troubleshooting and communication skills, with the ability to balance multiple client environments.
Nice to Haves:
- Experience with PSA tools (e.g., ConnectWise Manage, Autotask).
- Certifications such as Microsoft Azure Administrator, CompTIA Server+/Network+, or vendor-specific RMM certifications.
- Understanding of compliance standards (HIPAA, SOC 2, GDPR) and how they relate to monitoring and backups.
Contact Detail:
Zenzero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Infrastructure Monitoring Engineer
✨Tip Number 1
Familiarise yourself with the specific RMM tools mentioned in the job description, like ConnectWise Automate. Having hands-on experience or even a project showcasing your skills with these platforms can set you apart from other candidates.
✨Tip Number 2
Brush up on your scripting skills, particularly in PowerShell, Bash, or Python. Being able to demonstrate your ability to automate tasks and create custom scripts during the interview will show your technical prowess and problem-solving capabilities.
✨Tip Number 3
Prepare to discuss your experience with backup solutions like Acronis, Datto, and Azure Backup. Be ready to share specific examples of how you've implemented or managed these systems, as this will highlight your relevant expertise.
✨Tip Number 4
Network with professionals in the field, especially those who work with multi-tenant environments. Engaging with industry peers can provide insights into best practices and may even lead to referrals, increasing your chances of landing an interview.
We think you need these skills to ace Senior Infrastructure Monitoring Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in infrastructure monitoring, backup systems, and remote management tools. Use specific examples that demonstrate your expertise with tools like Acronis, Datto, and Azure Backup.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the key responsibilities outlined in the job description, particularly your experience with RMM platforms and scripting.
Showcase Technical Skills: Clearly list your technical skills related to Windows Server, Linux, and cloud platforms, especially Azure. Highlight any certifications you hold that are relevant to the position, such as Microsoft Azure Administrator or CompTIA certifications.
Demonstrate Problem-Solving Abilities: Provide examples in your application of how you've proactively identified and resolved infrastructure issues in previous roles. This will showcase your troubleshooting skills and ability to manage multiple client environments effectively.
How to prepare for a job interview at Zenzero
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with backup solutions like Acronis, Datto, and Azure Backup. Highlight specific instances where you've successfully managed monitoring tools in multi-tenant environments.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your troubleshooting skills. Prepare examples of how you've proactively identified and resolved infrastructure issues, particularly through log analysis and performance data.
✨Familiarise Yourself with RMM Tools
Since the role involves configuring and optimising Remote Monitoring and Management tools, brush up on your knowledge of ConnectWise Automate or similar platforms. Be ready to discuss any scripting you've done for task automation.
✨Communicate Effectively
As this is a client-facing role, strong communication skills are essential. Practice explaining complex technical concepts in simple terms, and be prepared to discuss how you collaborate with other teams for incident resolution.
