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For Companies At a Glance
- Tasks: Lead a new client services division, managing high-value projects and client relationships.
- Company: Join a top creative production agency known for innovative global experiences.
- Benefits: Competitive salary of £95K–£100K+, with opportunities for growth and development.
- Why this job: Be part of an exciting expansion, shaping the future of creative storytelling.
- Qualifications: Senior-level experience in client services within the creative or events sector required.
- Other info: Opportunity to represent the company at industry events and mentor a client-first culture.
The predicted salary is between 76000 - 84000 £ per year.
The CoCo Group is proud to be partnering with a highly respected creative production agency to find a Client Services Director ready to lead, build, and elevate a newly formed division that will be central to their continued growth.
This is a unique opportunity to join an organisation known for turning ambitious creative concepts into globally celebrated experiences across sports, events, immersive, exhibitions, retail, and media. With a reputation built on innovation and technical brilliance, our client is poised for exciting expansion — and they need a strategic leader to help make it happen.
The Role
- You’ll establish and lead a brand-new client services function, becoming the cornerstone of client relationships.
- You’ll work closely with internal teams and senior stakeholders, overseeing high-value projects from pitch to delivery while growing and diversifying existing and new client accounts.
- You’ll also:
- Develop and lead client relationship and retention strategies
- Drive business development, cross-sell and upsell across an impressive portfolio
- Represent the company at industry events, exhibitions, and trade shows
- Oversee proposals and pitch creation, leading negotiations and contract agreements
- Onboard and manage client accounts, ensuring premium delivery at every stage
- Mentor and embed a client-first culture across the business
About You
You’re an experienced leader from the experiential, events or creative industries — with a passion for storytelling, a sharp commercial eye, and the ability to command a room. You know how to build and scale high-performing teams, create world-class pitches, and foster long-lasting client partnerships.
You bring:
- Senior-level client services experience in the creative, experiential or events sector
- Proven success in business development and account growth
- Leadership experience, with the ability to mentor and inspire
- Exceptional communication, strategic thinking, and organisational skills
- Familiarity with production-led environments (highly desirable)
Please apply today to be considered, looking forward to hearing from you.
Contact Detail:
CoCo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Director
✨Tip Number 1
Network within the creative and experiential industries. Attend industry events, exhibitions, and trade shows where you can meet potential colleagues and clients. Building relationships in these spaces can give you an edge when applying for the Client Services Director role.
✨Tip Number 2
Showcase your leadership skills by sharing examples of how you've built and scaled high-performing teams in your previous roles. Be prepared to discuss specific strategies you've implemented that led to successful client partnerships and account growth.
✨Tip Number 3
Familiarise yourself with the latest trends in experiential marketing and creative production. Being knowledgeable about current innovations will not only help you in interviews but also demonstrate your passion for the industry and your readiness to lead a new client services function.
✨Tip Number 4
Prepare to discuss your approach to client relationship management. Think about how you would develop and lead retention strategies, as well as how you would handle negotiations and contract agreements. This will show your strategic thinking and organisational skills, which are crucial for the role.
We think you need these skills to ace Client Services Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, particularly within the creative or experiential sectors. Use specific examples of past successes in business development and account growth to demonstrate your capabilities.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for storytelling and leadership. Discuss how your experience aligns with the role's requirements and express your enthusiasm for building client relationships and leading a new division.
Showcase Your Achievements: In both your CV and cover letter, quantify your achievements where possible. For instance, mention any significant projects you've led, the size of teams you've managed, or the percentage of account growth you've achieved.
Prepare for Interviews: If selected for an interview, be ready to discuss your strategic thinking and organisational skills. Prepare examples of how you've successfully onboarded clients and ensured premium delivery in previous roles.
How to prepare for a job interview at CoCo Group
✨Showcase Your Leadership Skills
As a Client Services Director, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully led teams in the past, focusing on your ability to inspire and mentor others.
✨Highlight Your Client Relationship Experience
Be ready to discuss your experience in building and maintaining client relationships. Share specific instances where you have developed strategies for client retention and growth, as this will be crucial for the role.
✨Prepare for Business Development Questions
Expect questions about your approach to business development. Think of successful projects where you drove cross-selling or upselling, and be prepared to explain your strategies and outcomes.
✨Demonstrate Your Industry Knowledge
Familiarise yourself with the latest trends in the experiential and creative production sectors. Being able to discuss industry developments and how they impact client services will show your passion and expertise.
