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- Tasks: Be the friendly face of our dealership, helping customers with service and repairs.
- Company: Join a prestigious franchise dealership known for its commitment to customer satisfaction.
- Benefits: Earn up to £38k OTE, with opportunities for internal promotions and a supportive work environment.
- Why this job: This role offers a chance to grow in a dynamic team while making a real impact on customer experiences.
- Qualifications: Previous dealership customer service experience is essential; a full UK driving license is required.
- Other info: Work Monday to Friday with Saturday mornings on a rota.
The predicted salary is between 28800 - 43200 £ per year.
Service Advisor Vacancy – Norwich up to £38k OTE Mon – Fri and Saturday mornings on a rota Experienced Service Advisor Prestige Franchise Dealership £38k OTE per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner, to ensure a high standard of customer satisfaction; dealing with all service enquiries by telephone, email and face-to-face; managing the allocation and handover of courtesy cars; and liaising with workshop teams to ensure timely completion of customer vehicle. Upselling of additional works, service plans and warranties. Opportunities for internal promotions are available within this company for the right applicants. Previous dealership customer service experience is essential, and you must hold a full UK driving license…
Automotive Service Advisor employer: Just Recruitment Solutions
Contact Detail:
Just Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor
✨Tip Number 1
Familiarize yourself with the specific services and vehicles offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries and complaints. Role-playing scenarios can help you prepare for real-life situations you might encounter as a Service Advisor.
✨Tip Number 3
Highlight any previous experience in customer service, particularly in a dealership environment. Be ready to share specific examples of how you ensured customer satisfaction and resolved issues effectively.
✨Tip Number 4
Show your enthusiasm for the automotive industry and your willingness to learn. Employers appreciate candidates who are passionate about cars and eager to grow within the company.
We think you need these skills to ace Automotive Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Automotive Service Advisor position. Understand the key responsibilities and required skills, such as customer service experience and communication abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly in a dealership environment. Emphasize any previous roles where you managed customer inquiries or upsold services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing excellent customer service. Mention specific examples of how you've successfully handled customer interactions in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Just Recruitment Solutions
✨Show Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Highlight your previous experience in customer service, especially in a dealership setting, and provide examples of how you've handled customer inquiries effectively.
✨Demonstrate Your Knowledge of Vehicles
Familiarize yourself with common vehicle issues and services. Being able to discuss these confidently will show that you understand the role and can communicate effectively with both customers and workshop teams.
✨Prepare for Upselling Scenarios
Since upselling is part of the job, think about how you would approach this in a friendly and professional manner. Prepare examples of how you've successfully upsold products or services in the past.
✨Ask Insightful Questions
Prepare questions that show your interest in the company and the role. Inquire about their customer service philosophy, opportunities for internal promotions, and how they measure customer satisfaction.
