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- Tasks: Lead a team to deliver exceptional customer service and manage daily department operations.
- Company: Join Halfords, the UK's top retailer for motoring and cycling products and services.
- Benefits: Enjoy 25% store discount, wellness support, and flexible pay options with Wagestream.
- Why this job: This role is your gateway to management with extensive training and career development opportunities.
- Qualifications: Experience in supervising teams and delivering great customer service is essential.
- Other info: We embrace diversity and encourage all backgrounds to apply!
The predicted salary is between 27900 - 39000 £ per year.
Apply now Job no: 558364
Work type: Part time, 30 hours per week
Site: Lisburn
Categories: Retail Management, Retail Colleagues
Location: County Down
Salary: 13.01 per hour
Business Area: Retail
£13.01 per hour
Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management – you’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers.
A key part of the sales floor leadership team, you’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you’ll have an infectious enthusiasm for our products and services.
You’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures.
Back to that gateway to a management role: we invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
To be successful in this role you\’ll need:
- Experience of supervising or leading a small team
- Experience of delivering great customer service ideally in a retail sales or a services business environment
- Experience of delivering on the job training / coaching to others
- Experience of working to tight deadlines
- A track record of achieving exceptional results against sales targets
- Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a rangeof bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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Department Supervisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Supervisor
✨Tip Number 1
Familiarise yourself with Halfords' products and services. Having a solid understanding of what they offer will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight your leadership experience during conversations. Be ready to share specific examples of how you've successfully supervised or coached a team, as this is crucial for the Department Supervisor role.
✨Tip Number 3
Prepare to discuss your approach to customer service. Think of instances where you've gone above and beyond for customers, as this aligns with Halfords' commitment to exceptional service.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Department Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Department Supervisor position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Leadership Experience: Emphasise any previous experience you have in supervising or leading a team. Provide specific examples of how you have successfully coached others and delivered exceptional customer service in a retail environment.
Showcase Your Customer Service Skills: Demonstrate your commitment to outstanding customer service by sharing anecdotes or achievements that illustrate your ability to meet customer needs and exceed expectations.
Express Your Willingness to Learn: Mention your eagerness to develop your skills, especially if you lack technical knowledge in motoring or cycling. Highlight your commitment to personal development and how you plan to take advantage of the training opportunities offered.
How to prepare for a job interview at Halfords
✨Showcase Your Leadership Skills
As a Department Supervisor, you'll be leading a team. Be prepared to discuss your previous experience in supervising or coaching others. Share specific examples of how you've motivated your team to achieve exceptional results.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Prepare to talk about your approach to delivering outstanding service and any experiences where you went above and beyond for a customer. Highlight your passion for helping others.
✨Familiarise Yourself with the Products
While technical knowledge isn't essential, having a basic understanding of motoring or cycling products can set you apart. Research Halfords' offerings and be ready to discuss how you can contribute to enhancing customer knowledge and satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle tight deadlines. Think of scenarios from your past experiences where you successfully managed challenges and achieved sales targets, and be ready to share those stories.
