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- Tasks: Coach and develop teams to enhance performance and care standards.
- Company: A purpose-driven business focused on upskilling professionals in the care sector.
- Benefits: Enjoy 33 days of holiday and a supportive, collaborative work environment.
- Why this job: Make a real impact on vulnerable individuals while growing your coaching skills.
- Qualifications: 5+ years in sales/business development with strong coaching experience required.
- Other info: Central city location with opportunities for continuous improvement and learning.
The predicted salary is between 36000 - 60000 £ per year.
About Us: We are a passionate, purpose-driven business specialising in upskilling and developing professionals who work directly with vulnerable children and adults in the looked-after and care sectors. Our mission is to empower care professionals with the skills, confidence, and knowledge needed to provide the highest quality of care—ultimately transforming the lives of those they support.
The Role: We’re looking for coaches, not just managers—people who drive values, behaviours, and business performance. You understand that excellence comes not from giving orders but from guiding, supporting, and developing others on their journey. We're seeking experienced, customer-centric sales coaches who aren't afraid to roll up their sleeves and help us deliver the best possible experience as we grow.
Coaching and development will form a significant part of your day. You’ll ensure that feedback is SMART, understood, and actioned. We believe that immediate, constructive feedback helps us continuously improve our service. You’ll also be responsible for delivering performance reports for your team and ensuring visibility across key metrics to guide daily activities. You will be accountable for team outcomes and success.
As Our Business Development Coach, You Will:
- Listen to calls to evaluate tone, pace, listening skills, objection handling, and outcomes.
- Deliver one-on-one and team workshops to address identified development areas.
- Gather, analyse, and present data.
- Foster team culture and engage in mission-centric activities.
- Implement improvement plans based on compliance, quality, and assurance outcomes.
- Collaborate with the wider operations team and contribute to the General Manager’s growth and execution strategies.
- Work cross-functionally across the business to enhance the customer journey.
What We’re Looking For:
- High standards and strong attention to detail.
- Ability to provide thorough, constructive feedback to team members.
- Proven experience in coaching and quality assurance.
- Skilled in identifying issues in tone, accuracy, compliance, and problem-solving during customer interactions.
- Ability to close gaps and maximise cross-sell and up-sell opportunities with existing clients.
- Aptitude for learning complex product portfolios across multiple brands.
- Analytical mindset; able to spot patterns, flag issues, and drive continuous improvement.
- Strong IT skills (Google Workspace, CRM systems; experience with Monday.com is a bonus).
Key Responsibilities:
- Perform QA on inbound and outbound customer contacts.
- Deliver feedback from QA sessions within SLA timelines.
- Define and demonstrate what "good" and "great" performance looks like.
- Celebrate achievements and address underperformance.
- Drive a culture of continuous improvement.
- Turn data into meaningful, actionable insights.
- Provide daily, weekly, and monthly performance reporting.
- Develop a deep understanding of our business, products, and your team’s performance.
About You – Qualifications and Qualities:
- 5+ years of sales/business development experience, including team leadership.
- Strong understanding of coaching and quality assurance frameworks.
- Proven track record of improving team performance.
- Knowledge of continuous improvement methodologies.
- Proficiency in a variety of sales techniques.
What We Offer:
- Meaningful Work: Directly contribute to improving care standards for vulnerable individuals.
- Supportive Environment: Join a collaborative, mission-led team that values compassion, respect, and excellence.
- Central Location: Comfortable and accessible city-centre workspace.
- Generous Leave: 33 days of holiday.
Contact Detail:
Global Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development Coach
✨Tip Number 1
Familiarise yourself with the care sector and the specific challenges faced by professionals working with vulnerable individuals. Understanding their needs will help you connect better during interviews and demonstrate your commitment to the mission.
✨Tip Number 2
Prepare to discuss your coaching philosophy and how it aligns with our values. Be ready to share examples of how you've successfully developed teams in the past, focusing on the impact of your coaching on performance and morale.
✨Tip Number 3
Showcase your analytical skills by preparing to discuss how you've used data to drive improvements in previous roles. Highlight specific metrics you've influenced and how you turned insights into actionable strategies.
✨Tip Number 4
Engage with our company culture before your interview. Follow us on social media, read up on our latest initiatives, and be prepared to discuss how you can contribute to fostering a positive team environment that aligns with our mission.
We think you need these skills to ace Business Development Coach
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities and expectations of a Business Development Coach. Tailor your application to highlight how your experience aligns with their mission of empowering care professionals.
Highlight Relevant Experience: In your CV and cover letter, emphasise your coaching and quality assurance experience. Provide specific examples of how you've improved team performance and delivered constructive feedback in previous roles.
Showcase Analytical Skills: Since the role requires an analytical mindset, include examples of how you've used data to drive improvements in past positions. Mention any tools or systems you are familiar with, such as CRM systems or Google Workspace.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for the role and the organisation's mission. Discuss why you want to work with vulnerable individuals and how your values align with theirs. Make it personal and engaging to stand out.
How to prepare for a job interview at Global Technology Group
✨Understand the Mission
Before your interview, take some time to understand the company's mission and values. This role is all about empowering care professionals, so be prepared to discuss how your experience aligns with their goal of transforming lives.
✨Showcase Your Coaching Skills
Be ready to provide specific examples of your coaching experience. Highlight how you've guided teams in the past, focusing on how you delivered constructive feedback and fostered a culture of continuous improvement.
✨Demonstrate Analytical Thinking
Since the role involves gathering and analysing data, prepare to discuss how you've used data to drive performance improvements. Bring examples of how you've turned insights into actionable plans.
✨Engage with Questions
Prepare thoughtful questions that show your interest in the role and the company. Ask about their coaching methodologies or how they measure success in team performance to demonstrate your proactive approach.
