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- Tasks: Lead strategic relationships with local government leaders and drive software solutions for impactful change.
- Company: Civica creates software that enhances critical services for over 100 million citizens globally.
- Benefits: Enjoy a diverse, inclusive workplace with growth opportunities and a focus on making a difference.
- Why this job: Join us to champion technology in public services and unlock your potential while making a real impact.
- Qualifications: Strong communication skills, business acumen, and experience in software solutions or technology sales preferred.
- Other info: Willingness to travel is required; this role is perfect for creative problem solvers ready to make an impact.
The predicted salary is between 43200 - 72000 £ per year.
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central (federal) government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.
We are looking for commercially focused creative problem solvers. People who can spot a potential opportunity and have the curiosity, drive and influence to translate this into a strategic project that can transform things for our clients and the communities they serve. This is a pivotal role for our business, requiring you to build C-Suite relationships, to get under the skin of your client’s vision for success, and the challenges or roadblocks they face in getting there. You will be a trusted partner, helping them to solve their problems by unlocking the potential of Civica software solutions to turn their vision into reality.
As Director of Strategic Accounts: Local Government, you will support, guide and influence UK local government leaders to navigate their ever-evolving landscape. You will be a thought leader, showing how technology can be applied in innovative ways within the Local Government context. You will be the person that leaders want to speak with when they need help solving a highly complex problem. Your knowledge, insight and deep understanding of Local Government and the Public Sector will combine with your cutting-edge technological insight to add maximum value to your clients and to Civica.
The role requires a unique blend of skills and motivations. It is about taking the long-term view. Building trusting, strategic relationships that go way beyond one individual deal. Sharing knowledge and insight, knowing when to support and when to challenge. Facilitating conversations with key stakeholders to galvanise commitment to a shared solution. This role requires drive, determination, exceptional communication skills and deep knowledge. This is a challenging and demanding role for smart, energetic people who want to make an impact.
Key Responsibilities:
- Strategic relationship building: Develop and maintain strong, long-term relationships with key decision-makers at the C-level in UK local government. Understand their business objectives, pain points, and operational needs to position our software solutions effectively.
- Account management: Take ownership of assigned large/sensitive or critical local government accounts, serving as the primary point of contact for C-level contacts. Develop a deep understanding of the customer’s business landscape, ensuring customer satisfaction, retention, and identifying opportunities for upselling and cross-selling.
- Revenue growth: Deliver revenue growth within an assigned territory through strategic deal closure and/or opening opportunities that are passed to the Line-of-Business sales team to close.
- Drive holistic account cadence: Ensure a robust and holistic account management cadence both with the customer and internally. Conduct regular meetings with the customer to review progress, address challenges, and identify new opportunities for collaboration.
- Ownership of new business demand generation: Collaborate with marketing and sales enablement to create targeted campaigns and initiatives to generate demand for our software solutions.
- Strategic planning: Formulate account-specific strategic plans to achieve revenue and growth targets. Continuously monitor progress, adjust strategies as needed, and report on key performance indicators.
- Trusted advisor and reliability: Serve as a responsive and reliable point of contact for C-level leaders, providing guidance and support in navigating the challenges of the public sector.
- Innovative approaches: Introduce challenging topics and alternative ways of working with peers to explore innovative approaches or resolutions to complex problems.
- Relationships: Demonstrated success in building and nurturing executive-level relationships in multiple roles and accounts.
- Influence: Excellent communication, presentation, and negotiation skills. Able to inspire, influence and mobilise others to action.
- Commercial: Strong business acumen with the ability to understand and articulate complex software solutions to non-technical stakeholders.
- Drive: Results-driven, determined, with a track record of meeting and exceeding revenue targets.
- Creative problem-solving: Change focused, conceptual, sees new opportunities and develops practical solutions.
- Collaboratively independent: Able to work independently with clients, and to leverage/contribute to the results of the overall team.
- Familiarity with software solutions: Familiarity with software solutions, SaaS, or technology sales is advantageous.
- Willingness to travel: Willingness to travel as required (domestic and international).
Why You’ll Love Working with Us
As a company, we’re passionate about what we do and the citizens we serve. If you want to champion the use of technology in public services, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
- Diversity & Inclusion: We provide an inclusive, safe, and welcoming environment to all Civicans.
- Focus on Learning: There are heaps of opportunities to help you grow and be your best.
- Giving Culture: We encourage you to
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Strategic Account Director employer: Civica UK Ltd
Contact Detail:
Civica UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Director
✨Tip Number 1
Familiarize yourself with the local government landscape in the UK. Understanding the specific challenges and opportunities faced by local authorities will help you engage more effectively with C-level decision-makers.
✨Tip Number 2
Network strategically within the public sector. Attend industry events, webinars, and forums where local government leaders gather to discuss their needs and challenges. This will help you build relationships and position yourself as a trusted advisor.
✨Tip Number 3
Stay updated on the latest technology trends and innovations in the public sector. Being knowledgeable about how software solutions can address specific pain points will enable you to present compelling arguments to potential clients.
✨Tip Number 4
Develop your communication and negotiation skills. As a Strategic Account Director, you'll need to inspire and influence stakeholders. Practice articulating complex ideas clearly and persuasively to ensure your message resonates with your audience.
We think you need these skills to ace Strategic Account Director
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Strategic Account Director position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experiences that demonstrate your ability to build C-Suite relationships, manage accounts, and drive revenue growth. Use specific examples that showcase your problem-solving skills and knowledge of the public sector.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also illustrates your understanding of Civica's mission and how you can contribute to their goals. Mention specific software solutions or innovative approaches you've used in past roles.
Showcase Your Communication Skills: In both your CV and cover letter, emphasize your exceptional communication and negotiation skills. Provide examples of how you've successfully influenced stakeholders or navigated complex challenges in previous positions.
How to prepare for a job interview at Civica UK Ltd
✨Understand the Public Sector Landscape
Before your interview, make sure to research the current challenges and opportunities within the UK local government sector. Being able to discuss these topics will demonstrate your knowledge and show that you are a thought leader in this space.
✨Build C-Suite Relationship Skills
Prepare examples of how you've successfully built relationships with C-level executives in the past. Highlight your ability to understand their business objectives and pain points, as this is crucial for the role.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you've identified complex problems and implemented innovative solutions. This will illustrate your creative problem-solving skills and your drive to make an impact.
✨Demonstrate Commercial Acumen
Familiarize yourself with Civica's software solutions and be prepared to articulate how they can address the needs of local government clients. Showing that you can translate technical details into business value will set you apart.
