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- Tasks: Support Microsoft Dynamics AX and resolve technical issues while collaborating with teams.
- Company: Join a reputable not-for-profit organisation undergoing a major transformation.
- Benefits: Enjoy a competitive salary, flexible working options, and a fully remote role.
- Why this job: Be part of an impactful project that enhances business operations and supports community goals.
- Qualifications: Experience with Microsoft Dynamics AX, T-SQL scripting, and troubleshooting required.
- Other info: This is a 24-month fixed-term contract with opportunities for part-time work.
The predicted salary is between 45000 - 50000 £ per year.
Location: Fully Remote
Salary: £45,000 - £50,000 + benefits
24 Month Fixed Term Contract - Flexible working such as part time considered
Are you an experienced Microsoft Dynamics AX specialist looking for your next challenge? If so, this could be the ideal opportunity for you. My client, a not-for-profit charitable business with an excellent reputation, is about to undergo a major transformation programme to update their legacy Microsoft Dynamics AX estate and are looking to recruit a Senior Application Support Analyst to join their business applications team.
The role will cover business as usual support for their existing Microsoft Dynamics AX estate while the current team focuses on the project delivery of the new estate. They are looking for people with a strong technical background with Microsoft Dynamics AX, strong scripting experience with T-SQL and any exposure to X++ would also be an advantage.
Key responsibilities:- Provide second line support for core Microsoft Dynamics AX and ISV modules, business systems integrations and custom applications.
- Coordinate suppliers and internal teams to resolve issues requiring third-line support.
- Conduct root cause analysis, resolve and implement preventive measures to address data, application code and user generated system issues.
- Obtain, understand, translate and document solution requirements to achieve required outcomes.
- Identify and mitigate cross-functional impacts in the design of solutions using in-depth functional knowledge of core AX processes across the Finance, Supply Chain and Human Resources modules.
- Assess, design, and apply configuration or mass data changes, functional test and coordinate SMEs during UAT to ensure solution changes meet the specified objectives.
- Document specifications for development where requirement cannot be delivered through application configuration.
- Assist with deployment system updates, patches, and upgrades, ensuring minimal disruption to business operations.
- Work closely with IT, and other departments to ensure seamless integration and operation of AX.
- Administer business applications to maintain user access, security, integrity and system performance.
- Monitor application batch and integration processes and resolve processing or data flow issues.
- Manage knowledge transfer to other team members to ensure there are no single points of failure in application understanding or support capability.
- Manage third party contractual relationships. Maintain excellent communication channels and ensure effective delivery, always to the best advantage of the business.
- In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including AX 2012.
- AX experience relating to a number of different AX modules e.g. F&O, HR, Production, Supply Chain, Procurement, Manufacturing, Asset Management.
- Experience of writing Transact-SQL queries and a good understanding of the AX Dynamics architecture.
- Working with and an understanding of 3rd Party Application Integrations / Interfaces and 3rd Party suppliers.
- Proven significant experience with troubleshooting methodologies, and issue resolution techniques.
- Able to develop and interpret technical documentation.
For more information or to apply please send a copy of your CV to.
Senior Application Support Analyst employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Analyst
✨Tip Number 1
Network with professionals in the Microsoft Dynamics community. Join relevant forums, LinkedIn groups, or attend virtual meetups to connect with others who work with Dynamics AX. This can lead to valuable insights and potential referrals.
✨Tip Number 2
Showcase your technical skills by contributing to open-source projects or creating your own projects using Microsoft Dynamics AX. This not only enhances your experience but also demonstrates your initiative and expertise to potential employers.
✨Tip Number 3
Prepare for interviews by familiarising yourself with common troubleshooting scenarios related to Microsoft Dynamics AX. Be ready to discuss how you would approach resolving specific issues, as this will highlight your problem-solving skills.
✨Tip Number 4
Research the company’s current use of Microsoft Dynamics AX and any recent news about their transformation programme. Tailoring your discussions around their specific needs and challenges can set you apart from other candidates.
We think you need these skills to ace Senior Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics AX, T-SQL scripting, and any exposure to X++. Use specific examples from your previous roles that demonstrate your technical skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background aligns with their needs, particularly your experience in providing second line support and conducting root cause analysis.
Showcase Relevant Skills: In your application, emphasise your hands-on knowledge of enterprise applications, especially AX 2012. Mention your familiarity with various AX modules and your experience with third-party integrations, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Senior Application Support Analyst.
How to prepare for a job interview at Sanderson
✨Showcase Your Technical Expertise
Make sure to highlight your hands-on experience with Microsoft Dynamics AX, especially any specific modules you've worked with. Be prepared to discuss your scripting skills in T-SQL and any exposure to X++, as these are crucial for the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've conducted root cause analysis and resolved complex issues in previous roles. Discuss your methodologies for troubleshooting and how you ensure minimal disruption during system updates or patches.
✨Understand the Business Context
Familiarise yourself with the not-for-profit sector and how it operates. Being able to relate your technical skills to the business objectives of the organisation will show that you understand their mission and can contribute effectively.
✨Communicate Effectively
Since the role involves coordinating with various teams and suppliers, practice articulating your thoughts clearly. Prepare to discuss how you maintain communication channels and manage relationships to ensure smooth operations.
