Product Director, Operations New London

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products – we want to solve problems and change lives through Monzo.

As a Product Director in Operations, you will lead high-impact initiatives, using technologies to enhance Monzo’s award-winning customer support. As a senior member of Monzo’s product team, you’ll be responsible for setting a high bar for impact and execution, requiring complex stakeholder alignment and coordination across multiple cross-functional teams. You’ll partner closely with directors in Product, Engineering, Data, and Design to help shape Monzo’s product strategy for Customer Support and drive innovation within the team.

What you’ll be working on:

Our Mission: The Operations team is on a mission to deliver an effortless experience for everyone – helping Monzo deliver on its mission of making money work for everyone.

• We enable the efficient growth of the company: creating and revising the operating model and systems that scale as Monzo grows, that give us repeatability and flexibility and allows us to safely diversify into new products and locations.
• We obsess over customer service experience: ensuring good customer outcomes that add value to the business and help us to improve customer loyalty as we grow.
• We build lean, tech-led servicing experiences: first.

What you’ll do:

• Lead the charge: Drive Monzo’s product vision and strategy, ensuring alignment with our business goals.
• Inspire greatness: Build and mentor high-performing product teams, fostering innovation and customer obsession.
• Deliver exceptional products: Translate customer needs into innovative features, leveraging data-driven insights.
• Collaborate seamlessly: Partner with engineering, design, marketing, and other teams to deliver flawless products.
• Mitigate risks: Identify and address potential challenges to ensure product success.

You should apply if you:

• Are a seasoned product leader: Proven experience in launching successful products in a fast-paced, tech-driven environment and leading a high-performing product team at scale.
• Are a strategic thinker: Ability to develop and execute a long-term product vision.
• Are a data-driven decision-maker: Use data to inform product decisions and measure success.
• Are a collaborative leader: Inspire and motivate teams to deliver outstanding results.
• Are a problem-solver: Identify and address complex challenges with innovative solutions.
• Are passionate about financial innovation: Share our vision of empowering people through financial technology.
• Are customer obsessed: Embody our values of customer focus, innovation, and teamwork.

The interview process:

Our interview process involves 4 main stages:

• Initial Call with Hiring Manager
• Final Loop, consisting of x3 hour-long interviews to assess Project Walkthrough, Case Study, and Leadership
• A final stage with a VP or CPO within the Product team

Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process.

What’s in it for you:

£115,000 to £160,000 depending on experience, stock options & benefits.

We can help you relocate to the UK and sponsor visas.

This role can be based in our London office, but we’re open to distributed working within the UK (with ad hoc meetings in London).

We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

Learning budget of £1,000 a year for books, training courses, and conferences.

And much more, see our full list of benefits here.

If you prefer to work part-time, we’ll make this happen whenever we can – whether this is to help you meet other commitments or strike a great work-life balance.

Equal opportunities for everyone:

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

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