Head of Business Continuity and Resilience

Role Overview:

To develop and own the internal framework for Business Continuity Management and Operational Resilience.

Responsibilities:

• Develop and own the internal framework for Business Continuity Management and Operational Resilience.
• Create and deliver the business continuity and operational resilience strategy for the Bank.
• Collaborate with Business Continuity Co-ordinators across key business units to embed industry best practices and ensure staff preparedness for business continuity events.
• Drive continuous improvements in processes and resilience outcomes for the bank, its customers, and stakeholders.
• Review and enhance Business Impact Analysis (BIA) forms relevant to each business unit.
• Coordinate training and awareness campaigns on BCM and OR.
• Annually review IBS products and services, making necessary updates.
• Work with third parties on business continuity and exit planning.

Skills/Knowledge Required:

• Previous experience in financial services.
• At least ten years\’ experience in a BCM role within a high-volume, fast-paced operations environment.
• Experience in re-engineering processes and documenting improvements and requirements.
• Ability to work collaboratively, methodically, and in an organized manner.
• Proficiency in working with multiple stakeholders across various departments.
• Understanding of IBS establishment and selection criteria.

IT System Skills:

• Ability to challenge BAU processes and implement effective improvements.
• Strong communication skills and attention to detail.
• Team-oriented with a willingness to learn.
• Sensitivity to customer needs and expectations.
• Capacity to meet deadlines and work under pressure, managing multiple tasks.

The role involves adherence to relevant Conduct Rules under the Senior Managers Regime. The Bank will provide guidance and training on these responsibilities.

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